Switchboard Operator

Trinity Health Mid-Atlantic; United States; On-site; USD 26,000 - 33,000; Part time

Job summary

Trinity Health Mid-Atlantic in the United States seeks a Switchboard Operator for the Day shift (Part Time, 20 hours weekly). You will operate the hospital switchboard, direct calls, and paging services to support daily operations and patient care.

Requires a high school diploma; prior switchboard experience is desirable but not required. Excellent communication and customer service skills are essential in this healthcare setting.

Qualifications

• High school diploma or equivalent.
• Experience operating switchboards desirable but not required.
• Participates in orientation and continuing education and updates knowledge and skills.

Responsibilities

• Operate the switchboard and direct all incoming and internal calls.
• Manage paging services as required.
• Support division and hospital goals through provided tasks.

Skills

Excellent communication

Customer service skills

Crisis intervention skills

Phone system operation

Education

High school diploma or GED

Switchboard experience (desirable)

Job description

Employment Type: Part time Shift: Day Shift Description: Part Time Day shift: 20 hours weekly

POSITION TITLE:

Switchboard Operator -Part Time Day

POSITION SUMMARY:

Provides telephone and general information services. Operate the switchboard, directing all incoming calls and internal calls as well as paging services as required. Performs other duties as assigned to assist in achieving overall division and hospital goals.

EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

• High school graduate or equivalent.
• Previous experience operating switchboards highly desirable, but not required.
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

• Demonstrated competency in the operation of the hospitals communication system.
• Crisis control intervention skills.
• Excellent communication and customer service skills.

WORK ENVIRONMENT AND HAZARDS:

• Office setting.
• Exposure Class II.

PHYSICAL DEMANDS:

• Sedentary work: prolonged sitting.

WORK CONTACT GROUP:

• All services, medical staff, patients, visitors, contractors and vendors.

SUPERVISED BY:

• Coordinator of Services or Manager

Pay Range:

$18.50 - $23.40 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well‑being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.