Switchboard Operator

Frankfort Regional Medical Center; Frankfort (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

Savings and retirement resources

Education support

Additional benefits

Job summary

Frankfort Regional Medical Center in Kentucky is seeking a Switchboard Operator to manage the hospital's PBX and pager system and implement emergency plans in accordance with hospital policy.

In this full-time evenings role, you will receive and direct all incoming calls, coordinate with hospital units during visitation, assist patients and visitors, enter information into logs, and handle tasks such as meal tickets, mail distribution, and sign-ins to help keep the campus running smoothly.

Qualifications

• High School Diploma or GED required.
• PBX/Customer Service Experience preferred.

Responsibilities

• Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

Skills

PBX/Customer Service Experience

Education

High School Diploma or GED

Job description

Full-Time, Evenings

Do you want to join an organization that invests in you as a(an) Switchboard Operator? At Frankfort Regional Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy.

What you will do in this role:

• Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

What qualifications you will need:

• High School Diploma or GED required
• PBX/Customer Service Experiencep referred

Benefits

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

Frankfort Regional Medical Center has provided quality healthcare services for over 40 years. We give patients access to trained physicians and advanced technology. Our 170+ bed hospital is one of the regions leading acute care facilities in Central Kentucky. Frankfort Regional has built an excellent reputation for outstanding subspecialty services. In addition, we have an exceptional network of quality primary care physicians in both family practice and internal medicine. We are consistently named as one of the Best Places to Work in Kentucky.

At Frankfort Regional Medical Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people" - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.