Switchboard Operator

Prime Healthcare; Missouri; Vor Ort; USD 25.000 - 34.000; Teilzeit

Benefits dieser Stelle

Competitive compensation

Medical insurance

401K

Zusammenfassung

Prime Healthcare's St Joseph Medical Center in Kansas City, MO is seeking a PBX Operator (switchboard/communication operator) to manage the main switchboard, greet visitors, route calls, and monitor alarms. Per diem as needed.

You will handle emergency calls, maintain call logs, coordinate information flows during critical events, and ensure confidentiality in line with hospital policies.

Qualifikationen

• High School Diploma or Equivalent required.
• Prior PBX experience preferred.
• Experience in office or receptionist.
• Effective written and verbal communication and interpersonal skills.
• Ability to multi-task and prioritize to meet timelines.
• Analytical and problem-solving skills.
• Customer service experience preferred.

Aufgaben

• Answer and route incoming calls to appropriate hospital departments, physicians, or staff promptly and courteously.
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and handle emergency calls by connecting them to response teams or on-call personnel.
• Monitor and maintain the telephone system by reporting malfunctions and keeping accurate call logs and messages for staff and departments.
• Support communication during hospital emergencies or critical events by coordinating calls and information flow.
• Ensure confidentiality and compliance with hospital policies when handling sensitive information.

Kenntnisse

Multitasking

Verbal communication

Interpersonal skills

Customer service

Problem-solving

Ausbildung

High School Diploma or Equivalent

Jobbeschreibung

Overview

Shifts Available:Variable

Employment Type:Per Diem (PRN)

Hours:Variable

Location:St JosephMedical Center–Kansas City,MO

We are seeking aPBX Operator,also referred to as aSwitchboard Operatoror Communication Operator in our communications department.The PBX Operatoris responsible foranswering the switchboard and overhead pages, greeting visitors, and directing them to theappropriate departments, while alsomonitoringhospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes.This position is on a per diem basis, meaningPD/PRN as needed.

Responsibilities

• Answer and route incoming calls to theappropriate hospitaldepartments, physicians, or staff promptly and courteously

• Assistvisitors and callers by providing information or directing them to theappropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel

• Monitor andmaintainthe telephone system by reporting malfunctions to technical support and keepingaccuratecall logs and messages for staff and departments

• Support communication during hospital emergencies or critical events by coordinating calls and information flow

• Ensure compliance with hospital policies andmaintainconfidentiality when handling sensitive information

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).

• Previous PBX experience preferred.

• Previous experience in office or receptionist.

• Effective written, verbal communication, and interpersonal skills.

• Ability to multi-task, prioritize needs to meet required timelines.

• Analytical and problem-solving skills.

• Customer Services experience preferred.

Here are some of the benefits of working at Prime Healthcare:

• Competitive compensation

• Medical insurance benefit plan

• 401K

Full benefits at Prime Healthcare:https://www.primehealthcare.com/careers/benefits/

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Employment Status

Per Diem

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf