Switchboard Operator

mclarenhlth; Lapeer (MI); On-site; USD 27,000 - 36,000; Full time

Job summary

McLaren Lapeer Region seeks a dependable Switchboard Operator to manage the Cisco Phone System, routing calls for patients, physicians and staff, and supporting the Communications area with paging and alarm monitoring. The role involves handling after-hours calls for regional satellites and assisting with central copy and mailroom tasks.

Required are a high school diploma and basic clerical abilities; preferred are prior switchboard experience and familiarity with Microsoft Office applications.

Qualifications

• High school diploma or equivalent.
• Ability to alphabetize and file.
• Ability to read and write.

Responsibilities

• Operates the call attendant Cisco Phone system (switchboard).
• Monitors alarms in the Communications area and uses paging systems to notify physicians and staff.
• Answers and handles emergency telephone calls.
• Updates and uses the MHG and physician call schedules as needed.

Skills

Switchboard operator

Clerical skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Position Summary:

Operates the call attendant- Cisco Phone System, handles patient, physician and all other incoming calls to McLaren Lapeer Region. Monitors the alarms and answers the emergency phone lines in the Communications area. Uses various Communication platforms to notify physicians and staff members as needed. Answers calls for MHG satellites (Hospice, Home Care and Infusion) after hours. Processes and delivers all forms and central copy jobs, as needed for departments. Performs central copy and mailroom functions. Delivers mail, test results, medical records and informational data to all departments. Delivers and exchanges patient telephones and other communication equipment as needed for departments. Assists with various communication and other department projects.

Essential Functions and Responsibilities:

• Operates the call attendant Cisco Phone system (switchboard)
• Monitors all alarms in the Communications area, and uses various paging systems to page/notify physicians and staff members
• Answers and handles emergency telephone calls
• Utilizes and updates the on line MHG and physician call schedule as needed.

Required:

• High school diploma or equivalent
• Must be able to alphabetize and file
• Ability to read and write

Preferred:

• Previous experience/training as a Switchboard Operator
• Clerical skills
• Computer training - Microsoft Office application

Nicotine Testing - To provide a safe, healthy environment for our patients, employees and visitors, as of February 1, 2013 McLaren no longer hires individuals who use nicotine and will conduct nicotine testing during the pre-employment process. If the test is positive the offer will be rescinded. Individuals who test positive may re-apply for employment after six months.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans