Healthcare Switchboard & Emergency Communications Operator

mclarenhlth; Lapeer (MI); On-site; USD 27,000 - 36,000; Full time

Job summary

McLaren Lapeer Region seeks a dependable Switchboard Operator to manage the Cisco Phone System, routing calls for patients, physicians and staff, and supporting the Communications area with paging and alarm monitoring. The role involves handling after-hours calls for regional satellites and assisting with central copy and mailroom tasks.

Required are a high school diploma and basic clerical abilities; preferred are prior switchboard experience and familiarity with Microsoft Office applications.

Qualifications

• High school diploma or equivalent.
• Ability to alphabetize and file.
• Ability to read and write.

Responsibilities

• Operates the call attendant Cisco Phone system (switchboard).
• Monitors alarms in the Communications area and uses paging systems to notify physicians and staff.
• Answers and handles emergency telephone calls.
• Updates and uses the MHG and physician call schedules as needed.

Skills

Switchboard operator

Clerical skills

Education

High School Diploma

Tools

Microsoft Office

Job description

McLaren Lapeer Region seeks a dependable Switchboard Operator to manage the Cisco Phone System, routing calls for patients, physicians and staff, and supporting the Communications area with paging and alarm monitoring. The role involves handling after-hours calls for regional satellites and assisting with central copy and mailroom tasks.

Required are a high school diploma and basic clerical abilities; preferred are prior switchboard experience and familiarity with Microsoft Office applications.