Switchboard Operator

Selectminds; Almont Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care in Grand Blanc, Michigan is seeking a Switchboard Operator to manage the Cisco Phone System and handle patient and physician calls in the Lapeer Region.

You will monitor alarms, update call schedules, and support mailroom and central copy tasks, delivering files and equipment as needed. The role requires a high school diploma and accuracy in filing, with preferred experience as a switchboard operator.

Qualifications

• High school diploma or equivalent.
• Must be able to alphabetize and file.
• Ability to read and write.
• Experience as Switchboard Operator preferred.

Responsibilities

• Operates the call attendant Cisco Phone system (switchboard).
• Monitors alarms and paging systems to notify physicians and staff.
• Answers and handles emergency telephone calls.
• Updates online MHG and physician call schedules as needed.
• Handles after-hours calls for MHG satellites (Hospice, Home Care, Infusion).
• Processes and delivers forms and central copy jobs as needed for departments.
• Delivers mail, test results, medical records and information data to departments.
• Assists with various communication and department projects.

Skills

Switchboard operator

Clerical skills

Reading & writing

Education

High school diploma or equivalent

Tools

Cisco Phone System

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Position Summary: Operates the call attendant- Cisco Phone System, handles patient, physician and all other incoming calls to McLaren Lapeer Region. Monitors the alarms and answers the emergency phone lines in the Communications area. Uses various Communication platforms to notify physicians and staff members as needed. Answers calls for MHG satellites (Hospice, Home Care and Infusion) after hours. Processes and delivers all forms and central copy jobs, as needed for departments. Performs central copy and mailroom functions. Delivers mail, test results, medical records and informational data to all departments. Delivers and exchanges patient telephones and other communication equipment as needed for departments. Assists with various communication and other department projects.

Essential Functions and Responsibilities:

Operates the call attendant Cisco Phone system (switchboard)

Monitors all alarms in the Communications area, and uses various paging systems to page/notify physicians and staff members

Answers and handles emergency telephone calls

Utilizes and updates the on line MHG and physician call schedule as needed.

Required:

• High school diploma or equivalent
• Must be able to alphabetize and file
• Ability to read and write

Preferred:

• Previous experience/training as a Switchboard Operator
• Clerical skills

Nicotine Testing - To provide a safe, healthy environment for our patients, employees and visitors, as of February 1, 2013 McLaren no longer hires individuals who use nicotine and will conduct nicotine testing during the pre-employment process. If the test is positive the offer will be rescinded. Individuals who test positive may re-apply for employment after six months.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Requisition ID: 26010589
• Daily Work Times: Varies
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.