Evening Hospital PBX Operator

Frankfort Regional Medical Center; Frankfort (KY); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

Savings and retirement resources

Education support

Additional benefits

Job summary

Frankfort Regional Medical Center in Kentucky is seeking a Switchboard Operator to manage the hospital's PBX and pager system and implement emergency plans in accordance with hospital policy.

In this full-time evenings role, you will receive and direct all incoming calls, coordinate with hospital units during visitation, assist patients and visitors, enter information into logs, and handle tasks such as meal tickets, mail distribution, and sign-ins to help keep the campus running smoothly.

Qualifications

• High School Diploma or GED required.
• PBX/Customer Service Experience preferred.

Responsibilities

• Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

Skills

PBX/Customer Service Experience

Education

High School Diploma or GED

Job description

Frankfort Regional Medical Center in Kentucky is seeking a Switchboard Operator to manage the hospital's PBX and pager system and implement emergency plans in accordance with hospital policy.

In this full-time evenings role, you will receive and direct all incoming calls, coordinate with hospital units during visitation, assist patients and visitors, enter information into logs, and handle tasks such as meal tickets, mail distribution, and sign-ins to help keep the campus running smoothly.