PBX Operator

Baptist Health; Lexington (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Maternity/Paternity Leave

Paid Time Off

Bereavement Leave

PTO Sell Back

PTO Donation

Emergency Assistance

Retirement Match

Job summary

Baptist Health in Lexington, Alabama, is seeking a PBX Operator for full-time shift work. You will be the hospital's central communications hub, answering and directing calls for patients, visitors, and staff, and supporting 24/7 operations.

Responsibilities include greeting visitors, responding to emergencies, processing work orders, and maintaining accurate documentation while using hospital phone and paging systems.

Qualifications

• High school diploma or GED.

Responsibilities

• Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff.
• Greet and assist visitors with professionalism, courtesy, and accurate information.
• Respond promptly to emergency alarms, codes, and other critical communications.
• Process work orders and maintain accurate documentation.
• Utilize hospital communication systems efficiently while maintaining technical proficiency.
• Follow hospital safety policies, emergency procedures, and patient safety standards.

Skills

Customer service

Phone systems

Professional communication

Emergency response

Education

High school diploma

Tools

PBX switchboard

Job description

Summary

Job Description:

PBX Operator

Full-Time, Shift

PBX (Switchboard)

The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.

Provide exceptional customer service by answering and directing incoming calls, assisting patients and visitors, monitoring emergency phones and alarm systems, and processing work orders accurately and efficiently. Ensure timely communication of critical information while serving as a professional point of contact for hospital staff, patients, and visitors.

Job Description

• Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff.
• Greet and assist visitors with professionalism, courtesy, and accurate information.
• Respond promptly to emergency alarms, codes, and other critical communications.
• Process work orders and maintain accurate documentation.
• Utilize hospital communication systems efficiently while maintaining technical proficiency.
• Follow hospital safety policies, emergency procedures, and patient safety standards.

Requirements

• High school diploma or equivalent (GED)

Benefits:Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE)

• Health, Vision, Dental and Pet Insurance
• Life Insurance
• Short Term and Long-Term Disability and Life Insurance
• Identity Theft Protection
• Tuition Reimbursement up to $6,000 annually
• Company paid Maternity and Paternity Leave
• 5 days of Paid Time Off available upon hire
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial support
• Retirement with Company Match

Baptist Health is an Equal Employment Opportunity employer.