PBX Operator PRN

HCA-Florida-Raulerson-Hospita; Okeechobee (FL); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition assistance

Employee stock purchase plan

Job summary

HCA Florida Raulerson Hospital is seeking a PBX Operator PRN to support patient care communications from our on-site facility in Florida. The role coordinates between patients, staff, and physicians, providing accurate information and professional service.

The PBX Operator handles paging, alarm monitoring, and directory updates while maintaining confidentiality, security, and a calm demeanor during emergencies. This position emphasizes dependable communication and teamwork with hospital staff.

Qualifications

• No travel required.
• No experience required.
• PRN position (as needed).
• Strong communication and customer service skills expected.

Responsibilities

• Answer incoming calls promptly and route to the correct destination.
• Use Inforad paging software to page internal pagers.
• Monitor PBX alarms and inform appropriate staff during emergencies.
• Update directory/on-call information and suggest process improvements.
• Operate PBX consoles, headsets, and related devices correctly.
• Help keep PBX area clean, secure, and confidential.

Skills

Communication

Customer service

Disaster response

Tools

Inforad paging software

PBX consoles

Job description

Do you have the career opportunities as a(an) PBX Operator PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida Raulerson Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

As a PBX Operator, you will provide positive communication between patients, staff, physicians and the facility. Serve as a source of information for all customers and interact with physician’s office on behalf of our patients. Performing all duties in this position reinforces our commitment to excellent customer service.

What You Will Do In This Role

• Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.
• Provides the appropriate overhead paging and utilization of the Inforad paging software to page with internal pagers.
• Monitors all alarms located in PBX and notifies appropriate personnel as required. Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
• Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc. Identifies inconsistencies and opportunities for improvement and offers solutions to departmental processes.
• Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
• Assist with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data.
• Attends all in-services and other training as made available. Participates on committees and special projects as made available or requested.

What Qualifications You Will Need

No Travel Required

No experience Required Years of Experience

Benefits

HCA Florida Raulerson Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

HCA Florida Raulerson Hospital is a 100-bed acute care facility in Okeechobee County. We offer inpatient and outpatient services. We are licensed by Floridas Agency for Health Care Administration as a Primary Stroke Center. We provide diagnostic services accredited by the American College of Radiology. Our Hospital’s surgical services include minimally invasive procedures. HCA Florida Raulerson Hospital is a community hospital with state-of-the-art practices. We are located in the Big Lake area of Central Florida. The area has sports fishing, natural beauty, easygoing lifestyle and friendly people. We are seeking dedicated professionals to join our healthcare team. We have a friendly atmosphere amongst our staff and patients. We invite you to learn more about us and our community.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Bricks and mortar do not make a hospital. People do - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth.

We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.