Switchboard Operator

Ascension; Appleton (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive health coverage

Employer-matched 403(b) retirement

Paid time off and holidays

Tuition assistance and learning

Employee assistance program

Parental leave and family benefits

Transportation savings and more

Job summary

Ascension is seeking a Telecommunications professional for the AW Glendale Corporate Office in Glendale, WI. You will handle calls, maintain contact lists, operate paging systems and relay alerts per established policies.

The role requires a high school diploma or equivalent, or about one year of related experience. Ascension offers comprehensive benefits including health coverage, employer-matched retirement, PTO, tuition support, and more.

Qualifications

• High School diploma or equivalent, or 1 year of relevant experience.

Responsibilities

• Receive and relay internal and external calls per protocol.
• Maintain desk directories, on-call lists and reference guides.
• Operate beeper and paging system to contact personnel and code team.
• Communicate codes and alerts according to policies, including disaster plans.

Skills

Call handling

Education

High School diploma or equivalent / 1 year experience

Job description

• Department/Specialty: Telecommunications
• Schedule: Rotating Shift Evenings l Full-time

Your future role at a glance

• Location: Glendale, WI
• Facility: AW Glendale Corporate Office
• Department/Specialty: Telecommunications
• Schedule: Rotating Shift Evenings l Full-time

How you’ll make an impact in this role

• Receive and relay internal and external calls and provides general information according to protocol.
• Maintain desk directories, on-call list, reference guides and other associated reference materials.
• Operate beeper and paging system to contact personnel and code team.
• Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

What Minimum Requirements You’ll Need

Licensure / Certification / Registration

• Required Credential(s):
  • None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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