Office Operations Assistant

Ascension; Mount Pleasant (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive health coverage

Employer-matched 403(b)

Pro-rated PTO and holidays

Tuition reimbursement

Employee Assistance Program

Parental leave

Pet insurance and other benefits

Job summary

Ascension in Racine, WI is seeking an on-site Administrative Services role within General Surgery to greet patients, schedule appointments, and manage the patient lifecycle. You will verify patient details, obtain needed authorizations, and handle billing interactions at the front desk.

The position emphasizes accurate financial reconciliation, excellent communication, and dependable clerical support to ensure smooth clinic operations.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Responsibilities

• Greet visitors, handle check-in/out, and schedule or confirm appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

Education

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required

Job description

• Schedule: Full-time| .9| Monday, Tuesday, Thursday, Friday 7:30am-5:00pm

Your future role at a glance

• Location: Racine, WI
• Facility: Spring Street
• Department: General Surgery
• Schedule: Full-time| .9| Monday, Tuesday, Thursday, Friday 7:30am-5:00pm

How you’ll make an impact in this role

• Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertification's.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

What Minimum Requirements You’ll Need

Licensure / Certification / Registration

• Required Credential(s):
  • None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

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