Swing-Shift Front Desk Agent: Create Memorable Stays

InterContinental Hotels Group; Orlando (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent in Orlando to welcome guests, handle check-in/check-out, and provide local insights for a memorable stay. You will process transactions, upsell services, and respond promptly to requests while maintaining safety and brand standards.

The role requires strong communication, problem-solving abilities, and flexibility to work nights, weekends, and holidays. Prior front desk experience is preferred, and a high school diploma is required.

Qualifications

• High school diploma or equivalent required.
• 1 year of front desk or guest service experience preferred.
• Strong communication and problem-solving abilities.
• Tech-savvy with basic maths, reading and computer skills.
• Able to work flexible shifts including nights, weekends and holidays.
• Physical ability to lift up to 50 lbs as needed.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle cash and credit transactions with accuracy.
• Upsell opportunities and inform guests about local attractions.
• Record guest preferences and respond to requests and inquiries.
• Assist guests with issues and escalate to management when needed.
• Maintain safety procedures and brand standards.

Skills

Communication skills

Problem-solving

Language skills

Tech-savvy

Flexibility

Educational background

Front desk experience

Education

High school diploma

College degree bonus

Job description

InterContinental Hotels Group is seeking a Front Desk Agent in Orlando to welcome guests, handle check-in/check-out, and provide local insights for a memorable stay. You will process transactions, upsell services, and respond promptly to requests while maintaining safety and brand standards.

The role requires strong communication, problem-solving abilities, and flexibility to work nights, weekends, and holidays. Prior front desk experience is preferred, and a high school diploma is required.