Swim School Operations Lead

Youth Enrichment Brands; Ipswich (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Training

Daily Pay available

SafeSplash Curriculum Certification

Flexible Hours

Free Swim Lessons for immediate family

Career Growth

Health Benefits

Paid time off

Wealth Benefits

Job summary

SafeSplash is seeking a Supervisor to oversee daily swim school operations, reporting to the General Manager. You will help manage instructors, front desk, and facilities while upholding safety and brand standards in a community-focused environment.

Responsibilities include training staff, scheduling, local marketing support, and ensuring a world-class customer experience for families, with on-site weekday, weeknights, and weekend hours.

Qualifications

• High school diploma or equivalent preferred; some college coursework preferred.
• Supervisory or team leadership experience in aquatics, education, or related field preferred.
• Strong written and verbal communication skills
• Ability to multi‑task in a fast‑paced environment while being agile and taking initiative
• Comfortable working around water and interacting with children and parents.
• Lifeguard certification is preferred.
• Prior swim experience is preferred.

Responsibilities

• Operations Support: Assist in instructing, deck management and front desk duties to ensure efficient and effective operations.
• Facilities: Assist in opening and closing the facility and ensure proper processes and procedures are completed to ensure cleanliness, safety and operational standards.
• Safety: Promote a safety culture for our team, students, and parents by enforcing quality assurance and brand standards.
• Risk Management: Enforce safety protocols and address hazards promptly.
• Hiring & Staffing: Assist in interviews and onboarding to integrate new employees.
• Training & Development: Provide initial training for new staff and ongoing education for all team members.
• Staff Scheduling: Assist in scheduling of staff and communicating scheduling changes.
• Team Management: Supervise instructors and lifeguards to ensure high-quality lessons and safety.
• Retention-Focused: Foster inclusive, positive culture through team-building and growth opportunities.
• Culture of Performance: Provide coaching, feedback, and support for continuous improvement.

Skills

Team management

Customer experience

Communication

Multi-tasking

Leadership

Education

High school diploma

Some college coursework

Job description

SafeSplash is seeking a Supervisor to oversee daily swim school operations, reporting to the General Manager. You will help manage instructors, front desk, and facilities while upholding safety and brand standards in a community-focused environment.

Responsibilities include training staff, scheduling, local marketing support, and ensuring a world-class customer experience for families, with on-site weekday, weeknights, and weekend hours.