Swim School Operations & CRM Administrator

Jewish Community Center of San Francisco; San Francisco (CA); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

The Jewish Community Center of San Francisco invites an experienced Aquatics Administrator to support the Swim School operations, manage day-to-day CRM, and collaborate with Aquatics program management and administrative staff.

You will oversee registration systems, generate reports, coordinate trainings, handle payments and scheduling, and ensure outstanding customer service in a busy aquatic environment.

Qualifications

• BS or BA degree preferred or equivalent work experience.
• At least 2 years of office and/or systems administration experience.
• At least 2 years of customer service experience.
• Outstanding computer skills, including MS Office and the ability to learn new business software programs.
• Experience with Salesforce or similar CRM software a plus.
• Experience designing and creating schedules, reports, statistics and charts.
• Excellent written and oral communication skills.
• Must be well-organized, with strong attention to detail.
• Ability to handle multiple projects, set priorities, and meet deadlines.
• Ability to work as part of a team and coordinate with staff and clients.

Responsabilités

• Oversee and manage the complete setup and day-to-day operations of the center-wide registration CRM system for Aquatics.
• Prepare statistical reports and manage the collection and tracking of all program records, including financial reports/analysis, enrollment reports, medical waiver documentation and other business operations insights through the CRM.
• Manage all administration, bookings, workflow processes, payment processing, and system processes for Aquatics programs in the CRM.
• Provide guidance on CRM processes and updates for the department by acting as liaison between Aquatics and Business Systems.
• Assist Accounting with payment collections for declined cards and overdue balances.
• Coordinate bi-monthly Aquatics Leadership meetings and facilitate them.
• Lead trainings and evaluations of Aquatics office staff in CRM workflows and updates.
• Oversee day-to-day operations of the Aquatics department in the absence of Aquatics Management.
• Direct and implement maintenance of Aquatics office tracking systems, program processes, and schedules.
• Assist with training, monitoring, and evaluating teacher effectiveness of JCCSF Swim School based on program checklists and materials.

Connaissances

Office administration

Customer service

Communication skills

Organizational skills

Multi-tasking

Stakeholder coordination

Formation

Bachelor's degree or equivalent

Outils

MS Office

Salesforce CRM

Description du poste

The Jewish Community Center of San Francisco invites an experienced Aquatics Administrator to support the Swim School operations, manage day-to-day CRM, and collaborate with Aquatics program management and administrative staff.

You will oversee registration systems, generate reports, coordinate trainings, handle payments and scheduling, and ensure outstanding customer service in a busy aquatic environment.