Family Life Programs Operations Lead

Jewish Community Center of San Francisco; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jewish Community Center of San Francisco seeks a Family Life Administrator to provide day-to-day administrative and operational support for Family Life programs, including camp, athletics, recreation, dance, Tikvah and other department offerings.

This role focuses on registration support, refunds and transfers, rosters, participant records, basic Salesforce usage, family communication, and program logistics, serving families and staff across programs.

Qualifications

• BA or BS degree required, or equivalent combination of experience and education.
• At least 3 years of experience in systems/office administration.
• Salesforce experience preferred.
• Outstanding customer service skills in a customer-centric organization.
• Experience designing and implementing workflows, processes, schedules, reports and charts.
• Excellent MS Office skills and ability to learn new software.
• Excellent written and oral communication.
• Well-organized with strong attention to detail; able to work with diverse stakeholders.
• Ability to guide team in change management and manage multiple projects with deadlines.

Responsibilities

• Process registrations, transfers, refunds, credits and other account adjustments.
• Maintain rosters, attendance records, and participant lists.
• Prepare and manage program information for launches and transitions.
• Support payments and refer complex billing to appropriate department.
• Use Salesforce and other systems for data entry, lookup, roster creation and reporting.
• Provide friendly customer service to families by phone, email, and in person.
• Coordinate with internal departments to resolve registration or program questions.
• Support Camp and Family Life operations during high-volume periods.

Skills

Customer service

Communication skills

Teamwork

Time management

Interpersonal skills

Change management

Multitasking

Detail oriented

Education

Bachelor's degree

Tools

Salesforce

MS Office

Job description

Jewish Community Center of San Francisco seeks a Family Life Administrator to provide day-to-day administrative and operational support for Family Life programs, including camp, athletics, recreation, dance, Tikvah and other department offerings.

This role focuses on registration support, refunds and transfers, rosters, participant records, basic Salesforce usage, family communication, and program logistics, serving families and staff across programs.