SWIFT Payments Investigator | Operations Analyst

Centraprise; Milford (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Centraprise in Milford, OH is seeking a Payments Operations professional to investigate and resolve SWIFT payment inquiries, including MT103/MT202, and to perform end-to-end investigations ensuring timely resolutions for clients and banks.

You will liaise with correspondent banks, reconcile Nostro accounts, monitor queues, maintain compliance, and provide clear documentation and MIS reports. Requires associates degree and 2+ years in payments; strong Excel and communication skills.

Qualifications

• Associates degree in Finance, Accounting, Business Administration, Economics, or related field required.
• 2+ years of experience in Payments Operations, Banking Operations, Wire Transfer Processing, Payment Investigations, or Reconciliation.
• Excellent written and verbal communication in English.

Responsibilities

• Investigate and resolve SWIFT-related payment inquiries (MT103, MT202, MT110, MT199, MT299).
• Perform end-to-end payment investigations to identify root causes and timely resolutions.
• Communicate with correspondent banks and client systems via SWIFT platforms.
• Follow up with financial institutions on confirmations, recalls, and transaction resolutions.
• Coordinate with treasury, settlements, compliance, and customer service to expedite queries.
• Review Nostro accounts and reconcile debits/credits within SLAs.
• Monitor payment queues and cases to meet productivity and quality targets.
• Maintain internal controls and regulatory compliance.
• Provide client support via phone, email, and other channels.
• Prepare MIS reports and client-facing metrics.
• Identify process improvements to reduce risk and improve service delivery.
• Document investigations clearly for audit trails.
• Participate in ongoing training and process enhancements.

Skills

SWIFT Messaging

International Payments

Payment Investigations

Funds Recall

Reconciliation

Education

Associates degree in Finance/Accounting/Business

Tools

Microsoft Excel

Outlook

Reporting Tools

Job description

Centraprise in Milford, OH is seeking a Payments Operations professional to investigate and resolve SWIFT payment inquiries, including MT103/MT202, and to perform end-to-end investigations ensuring timely resolutions for clients and banks.

You will liaise with correspondent banks, reconcile Nostro accounts, monitor queues, maintain compliance, and provide clear documentation and MIS reports. Requires associates degree and 2+ years in payments; strong Excel and communication skills.