Payment Processor

Centraprise; Milford (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Centraprise in Milford, OH is seeking a Payments Operations professional to investigate and resolve SWIFT payment inquiries, including MT103/MT202, and to perform end-to-end investigations ensuring timely resolutions for clients and banks.

You will liaise with correspondent banks, reconcile Nostro accounts, monitor queues, maintain compliance, and provide clear documentation and MIS reports. Requires associates degree and 2+ years in payments; strong Excel and communication skills.

Qualifications

• Associates degree in Finance, Accounting, Business Administration, Economics, or related field required.
• 2+ years of experience in Payments Operations, Banking Operations, Wire Transfer Processing, Payment Investigations, or Reconciliation.
• Excellent written and verbal communication in English.

Responsibilities

• Investigate and resolve SWIFT-related payment inquiries (MT103, MT202, MT110, MT199, MT299).
• Perform end-to-end payment investigations to identify root causes and timely resolutions.
• Communicate with correspondent banks and client systems via SWIFT platforms.
• Follow up with financial institutions on confirmations, recalls, and transaction resolutions.
• Coordinate with treasury, settlements, compliance, and customer service to expedite queries.
• Review Nostro accounts and reconcile debits/credits within SLAs.
• Monitor payment queues and cases to meet productivity and quality targets.
• Maintain internal controls and regulatory compliance.
• Provide client support via phone, email, and other channels.
• Prepare MIS reports and client-facing metrics.
• Identify process improvements to reduce risk and improve service delivery.
• Document investigations clearly for audit trails.
• Participate in ongoing training and process enhancements.

Skills

SWIFT Messaging

International Payments

Payment Investigations

Funds Recall

Reconciliation

Education

Associates degree in Finance/Accounting/Business

Tools

Microsoft Excel

Outlook

Reporting Tools

Job description

• Investigate and resolve payment inquiries related to SWIFT message types including MT103, MT202, MT110, MT199, MT299, and other payment-related communications.


• Perform end-to-end payment investigations to identify root causes and ensure timely resolution of client and banking queries.


• Communicate with correspondent and external banks through SWIFT messaging platforms and client systems.


• Follow up with financial institutions regarding payment confirmations, fund recalls, beneficiary details, and transaction resolutions.


• Coordinate with internal operational teams, treasury, settlements, compliance, and customer service groups to expedite query resolution.


• Review and reconcile Nostro accounts, ensuring outstanding debit and credit entries are investigated and cleared within established service levels.


• Monitor payment queues and investigation cases to meet productivity, quality, and turnaround time targets.


• Maintain compliance with internal controls, operational procedures, risk frameworks, and regulatory requirements.


• Provide professional support to clients through phone, email, and other communication channels.


• Prepare operational reports, management information system (MIS) reports, and client-facing metrics.


• Identify process improvement opportunities to enhance efficiency, reduce risk, and improve service delivery.


• Document investigations clearly and maintain accurate records for audit and compliance purposes.


• Participate in ongoing training and process enhancement initiatives.

Required Qualifications

Associates degree in Finance, Accounting, Business Administration, Economics, or a related field preferred.

2+ years of experience in Payments Operations, Banking Operations, Wire Transfer Processing, Payment Investigations, or Reconciliation.

Strong knowledge of:

• SWIFT Messaging (MT103, MT202, MT110, MT199, MT299)


• International Payments and Correspondent Banking


• Payment Investigations


• Funds Recall Processes
  
• Clearing and Settlement Systems


• Experience working in a high-volume transactional environment.


• Strong analytical and problem-solving skills with attention to detail.


• Excellent verbal and written communication skills in English.


• Ability to manage multiple priorities while meeting strict deadlines.


• Proficiency in Microsoft Excel, Outlook, and standard reporting tools.