Swedish-Speaking Tier 1 Support Specialist - Relocation

Employers from Greece; United States; À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries per year

And more benefits

Résumé du poste

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Tier 1 Support Agent in the United States. The role focuses on delivering excellent customer service to Swedish-speaking clients, handling inquiries via phone, email, and chat, and guiding users through product features.

The candidate should excel in a fast-paced setting and have experience with CRM and ticketing systems. Benefits include relocation assistance, fully paid training, and a competitive monthly salary with a

Qualifications

• Fluency in Swedish and English with strong verbal and written communication skills.
• Previous experience in customer service or support roles is preferred.
• Capable of performing well in a fast-paced environment.
• Experience with support ticketing systems and CRM tools is an advantage.

Responsabilités

• Respond to inquiries from Swedish-speaking clients via phone, email, and chat with professionalism and empathy.
• Troubleshoot basic technical issues and escalate when needed.
• Communicate clear information about products, services, and policies.
• Document interactions and resolutions in the support system.
• Guide customers in using product features and provide helpful tips.
• Collaborate with teammates to improve service quality and satisfaction.
• Stay updated on products and industry trends to provide informed assistance.

Connaissances

Swedish language proficiency

English language proficiency

Customer service experience

Problem solving

Multitasking

CRM tools

Ticketing systems

Outils

CRM tools

Support ticketing systems

Description du poste

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Tier 1 Support Agent in the United States. The role focuses on delivering excellent customer service to Swedish-speaking clients, handling inquiries via phone, email, and chat, and guiding users through product features.

The candidate should excel in a fast-paced setting and have experience with CRM and ticketing systems. Benefits include relocation assistance, fully paid training, and a competitive monthly salary with a