Swedish Speaking Support Specialist | Relocation & Training

Mercier Consultancy Group; United States; Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Fully paid training

Private health insurance

Relocation package (flight, transfer,

Performance bonus

International work environment

Many more perks

Job summary

Mercier Consultancy Group is seeking a Swedish Speaking Customer Support Specialist to join our team in Sofia, Bulgaria. The role focuses on delivering high-quality customer service via phone, email and live chat, resolving inquiries efficiently, and maintaining satisfaction levels across cross-functional teams.

The ideal candidate is fluent in Swedish, possesses excellent communication and problem-solving skills, and is willing to relocate.

Qualifications

• Native or fluent Swedish (spoken and written).
• Valid EU passport.
• Excellent communication and problem-solving skills.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Provide exceptional service to customers via phone, email, and live chat.
• Resolve complex client inquiries and technical issues with a focus on first-contact resolution.
• Maintain high levels of customer satisfaction by delivering professional and empathetic support in Swedish.
• Document all interactions accurately within the internal database.
• Collaborate with cross-functional teams to resolve high-priority client matters.
• Contribute to continuous improvement of support protocols and service standards.
• Achieve individual and team-based KPIs and quality targets.

Skills

Swedish language

Communication skills

Problem solving

Job description

Mercier Consultancy Group is seeking a Swedish Speaking Customer Support Specialist to join our team in Sofia, Bulgaria. The role focuses on delivering high-quality customer service via phone, email and live chat, resolving inquiries efficiently, and maintaining satisfaction levels across cross-functional teams.

The ideal candidate is fluent in Swedish, possesses excellent communication and problem-solving skills, and is willing to relocate.