Swedish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 13,000 - 21,000; Full time

Benefits offered by this job

Fully paid professional training

Comprehensive private health insurance

Fully paid relocation package (flight,

Monthly performance bonus

Job summary

Mercier Consultancy Group is hiring a Swedish Speaking Customer Support Specialist to join their team in Sofia, Bulgaria. The role focuses on delivering high-quality support through phone, email and live chat, with emphasis on clear communication and problem solving.

You will collaborate with cross-functional teams, meet KPIs, and benefit from relocation support and training opportunities in a dynamic international environment.

Qualifications

• Swedish fluency (spoken and written) is mandatory.
• EU passport holder mandatory for Bulgaria employment.
• Experience in customer support is advantageous.

Responsibilities

• Provide excellent customer support via phone, email, and chat.
• Resolve inquiries and issues with first-contact resolution.
• Document interactions accurately in the CRM system.

Skills

Swedish language

Customer support

Communication

Tools

CRM software

Office suite

Job description

at Mercier Consultancy Group

Swedish Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment agency specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities for professionals seeking to excel in international environments.

Job Overview

We are currently seeking a talented individual for a Swedish Speaking Customer Support Specialist position in Bulgaria. This role is perfect for a communication-driven professional eager to build their career within the vibrant Customer Support Services industry while enjoying a seamless transition to a new country.

Key Responsibilities

• Provide exceptional service to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex client inquiries and technical issues with a focus on first-contact resolution.
• Maintain high levels of customer satisfaction by delivering professional and empathetic support in Swedish.
• Document all interactions accurately within the internal database to ensure quality control.
• Collaborate with cross-functional teams to escal and resolve high-priority client matters.
• Contribute to the continuous improvement of support protocols and service standards.
• Achieve individual and team-based KPIs and quality targets consistently.

Requirements

• Native or fluent Swedish (spoken and written) is mandatory.
• Valid EU passport (mandatory) for ease of employment.
• Previous experience in the Customer Support Services industry is considered a strong advantage.
• Excellent communication and problem-solving skills in a fast-paced environment.
• Proficiency in computer navigation and standard office software.
• Strong desire to relocate and start a new professional chapter in Sofia, Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary package.
• Fully Paid Professional Training upon arrival.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel accommodation).
• Attractive Monthly Performance Bonus based on quality metrics.
• A dynamic, international work environment with growth opportunities.
• And Much More...

Life in Bulgaria

Choosing to pursue one of our many Swedish-speaking jobs in Bulgaria offers a unique blend of modern urban living and rich historical culture. Bulgaria provides a welcoming climate, an affordable cost of living, and a bustling social scene that makes it a top choice for international professionals. As you settle into your new life in Bulgaria, you will discover why so many expatriates have chosen this destination for their professional development.

Our comprehensive relocation support ensures that your move to Bulgaria is smooth and stress-free. From the local culinary experiences to the vibrant nightlife and natural beauty, the lifestyle in Bulgaria is second to none. We invite you to explore the benefits of finding your next Swedish Speaking Customer Support Specialist position in Bulgaria today, as it is truly one of the most exciting hubs for international careers.