Swedish Speaking Solutions Consultant — Relocation & Growth

Mercier Consultancy Group; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Swedish Speaking Solutions Consultant to join our team in Bulgaria. This role focuses on delivering top-tier customer support to Swedish-speaking clients, with English proficiency required for international collaboration.

The position includes fully paid relocation, comprehensive health coverage, and a monthly salary package. You will join a dynamic, global customer support environment with growth opportunities and ongoing training.

Qualifications

• Native or fluent Swedish (spoken and written) is mandatory for this role.
• Professional proficiency in English to communicate within our diverse, international office environment.
• Previous experience in customer support services or a similar client-facing role is highly preferred.

Responsibilities

• Serve as the primary contact for Swedish-speaking clients, ensuring an unparalleled customer support experience.
• Analyze and resolve complex technical or service-related inquiries to ensure optimal solutions within the customer support services sector.
• Maintain high levels of customer satisfaction through proactive communication and professional rapport building.
• Document all interactions accurately within internal systems to ensure seamless service continuity.
• Collaborate with cross-functional teams to elevate and resolve high-priority customer issues efficiently.
• Participate in continuous improvement initiatives to refine service workflows and increase operational excellence.
• Adapt to evolving industry standards and product updates to provide accurate, real-time guidance to end-users.

Skills

Swedish language

English language

Customer support

Problem solving

Job description

Mercier Consultancy Group is seeking a Swedish Speaking Solutions Consultant to join our team in Bulgaria. This role focuses on delivering top-tier customer support to Swedish-speaking clients, with English proficiency required for international collaboration.

The position includes fully paid relocation, comprehensive health coverage, and a monthly salary package. You will join a dynamic, global customer support environment with growth opportunities and ongoing training.