Swedish Speaking Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance package

Fully Paid Relocation Package

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Swedish Speaking Support Specialist to join our team in Bulgaria. The role involves delivering top-notch customer support to Swedish-speaking clients via phone, email, and chat, while maintaining meticulous CRM records and collaborating with international colleagues.

The successful candidate will be a brand ambassador with strong communication and problem-solving skills, and must relocate to Sofia for this on-site position.

Qualifications

• Native or fluent Swedish (spoken and written).
• Excellent communication skills for customer service.
• Ability to relocate to Sofia for this on-site role in Bulgaria.
• Strong problem-solving abilities and customer-centric mindset.

Responsibilities

• Deliver exceptional customer service via phone, email, and chat for Swedish-speaking clientele.
• Resolve complex inquiries, ensuring high levels of customer satisfaction in the Customer Support Services sector.
• Maintain accurate records of all customer interactions in the CRM database.
• Collaborate with international team members to optimize service delivery processes.
• Stay updated on product knowledge to provide precise and professional support.
• Act as a brand ambassador, upholding the highest standards of professional communication in Swedish.
• Contribute to team goals by achieving key performance indicators consistently.

Skills

Swedish language proficiency

Customer service

Communication skills

CRM experience

Tools

CRM software

Job description

at Mercier Consultancy Group

Swedish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO landscape. We pride ourselves on our boutique approach to recruitment, ensuring that every candidate finds a perfect match within our network of prestigious clients offering rewarding careers.

Job Overview

We are currently seeking a motivated professional for a Swedish Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to advance their career in the Customer Support Services industry while enjoying a fully supported international relocation to a vibrant European capital.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and chat for Swedish-speaking clientele.
• Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services sector.
• Maintain accurate records of all customer interactions in the CRM database.
• Collaborate with international team members to optimize service delivery processes.
• Stay updated on product knowledge to provide precise and professional technical or general support.
• Act as a brand ambassador, upholding the highest standards of professional communication in Swedish.
• Contribute to team goals by achieving key performance indicators consistently.

Requirements

• Native or fluent Swedish (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills and a passion for the Customer Support Services industry.
• Ability to relocate to Sofia for this on-site Swedish Speaking Support Specialist position in Bulgaria.
• Strong problem-solving abilities and a customer-centric mindset.
• Basic proficiency in English to collaborate within our multinational environment.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus linked to your productivity and service quality.
• An exciting career path in one of the most sought-after Swedish-speaking jobs in Europe.
• And Much More...

Life in Bulgaria

Bulgaria is a hidden gem that combines a rich, ancient history with a modern, fast-growing economy, making it an ideal destination for your next career move. As you settle into one of our many jobs in Bulgaria, you will experience a Mediterranean-influenced climate, beautiful mountain landscapes, and a thriving social scene that is both welcoming and affordable.

Choosing to live in Bulgaria offers an unparalleled quality of life, where high-end amenities meet a low cost of living. From the vibrant culture and world-class culinary experiences in Sofia to the ease of our relocation program, we ensure that your transition to starting your Swedish-speaking job in Bulgaria is seamless, exciting, and rewarding.