Danish Speaking Support Specialist - Relocation to Sofia

Employers from Greece; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation to Sofia

Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Danish Speaking Support Specialist to join our international Client Support team in Bulgaria. You will be the primary contact for Danish-speaking clients, handling queries via phone, email and live chat, and ensuring high service standards.

You will document interactions in our CRM, collaborate with internal teams on improvements, and stay up-to-date with product knowledge to meet SLAs.

Qualifications

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills, both verbal and written, with a focus on empathy and problem-solving.
• Previous experience in the Customer Support Services industry is considered a strong advantage.
• Strong proficiency in modern digital tools and multi-tasking abilities.

Responsibilities

• Act as the primary point of contact for Danish-speaking clients within the Customer Support Services industry.
• Resolve complex inquiries through phone, email, and live chat with professionalism and efficiency.
• Maintain high levels of customer satisfaction by providing accurate and timely information.
• Document all interactions within our CRM system to ensure seamless service continuity.
• Collaborate with internal teams to identify service improvements and process optimizations.
• Stay up-to-date with product knowledge to provide expert-level assistance.
• Ensure all service level agreements (SLAs) are met or exceeded daily.

Skills

Danish (native/fluent)

Communication skills

Customer support experience

Digital tools proficiency

Proactive mindset

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Danish Speaking Support Specialist to join our international Client Support team in Bulgaria. You will be the primary contact for Danish-speaking clients, handling queries via phone, email and live chat, and ensuring high service standards.

You will document interactions in our CRM, collaborate with internal teams on improvements, and stay up-to-date with product knowledge to meet SLAs.