Swedish-Speaking Service Desk Analyst | Relocation Included

Employers from Greece; United States; Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Relocation package

Health insurance

Two extra salaries

Fully paid training

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Service Desk Analyst to support Swedish-speaking clients and resolve technical issues with strong customer service. Expect professional communication with ITSM tooling, and a focus on quick, effective problem solving.

The role offers a competitive salary, monthly bonus, fully paid training, and a relocation package including flight, airport transfer, and hotel, along with health insurance and other benefits.

Qualifications

• Fluency in Swedish and English with strong written and verbal skills.
• Experience in service desk or technical support preferred.
• Ability to analyze and resolve technical issues.
• Customer service mindset with client focus.

Responsibilities

• Be the first contact for Swedish-speaking clients via phone, email, chat.
• Diagnose and resolve hardware, software, and IT service issues.
• Document interactions and resolutions in the service desk system.
• Help users understand product features for a smooth experience.
• Escalate complex issues to other IT teams and track outcomes.
• Follow up to ensure issues are resolved and customers are satisfied.
• Stay informed about new technologies and offerings.

Skills

Swedish language

English language

Customer service

Problem solving

Prioritization under pressure

Tools

ITSM tools

Job description

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Service Desk Analyst to support Swedish-speaking clients and resolve technical issues with strong customer service. Expect professional communication with ITSM tooling, and a focus on quick, effective problem solving.

The role offers a competitive salary, monthly bonus, fully paid training, and a relocation package including flight, airport transfer, and hotel, along with health insurance and other benefits.