Swedish-Speaking IT End-User Support Specialist (Relocation)

Employers from Greece; United States; Remote; USD 47,000 - 62,000; Full time

Benefits offered by this job

Relocation package

Training paid

Health insurance

Private health insurance

2 extra salaries

Job summary

Patrique Mercier Recruitment FR is pleased to offer a Swedish Speaking End User Support Specialist position. You will assist Swedish-speaking clients by addressing technical queries and delivering effective solutions.

Responsibilities include providing support via phone, email, and chat; diagnosing hardware, software, and network issues; guiding users on applications and systems; and documenting all interactions for accuracy.

Qualifications

• Swedish and English fluency with excellent communication in writing and speaking.
• Experience in end user support or customer service is advantageous.
• Strong problem-solving skills for technical issues.

Responsibilities

• Provide Swedish end-user support via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users on using applications and systems effectively.
• Document interactions and outcomes in the ticketing system.
• Collaborate with technical teams to escalate complex problems.
• Follow up with users to ensure issue resolution and satisfaction.
• Stay informed on new technologies to improve service delivery.

Skills

Swedish

English

Customer service

Communication

Multitasking

Tools

Ticketing system

Remote support tools

Job description

Patrique Mercier Recruitment FR is pleased to offer a Swedish Speaking End User Support Specialist position. You will assist Swedish-speaking clients by addressing technical queries and delivering effective solutions.

Responsibilities include providing support via phone, email, and chat; diagnosing hardware, software, and network issues; guiding users on applications and systems; and documenting all interactions for accuracy.