Swedish Speaking Marketplace Customer Representative

Employers from Greece; United States; Remote; USD 36,000 - 58,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health Insurance

Private health insurance

2 extra salaries per year

And much more...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Marketplace Customer Representative to join our vibrant customer service team. You will be the main contact for Swedish-speaking customers, guiding them through the marketplace and resolving inquiries about products, pricing, and order status.

You will log interactions in our CRM, collaborate with cross-functional teams, and stay informed about marketplace developments.

Qualifications

• Fluency in Swedish and English.
• Experience in customer service or similar roles.
• Strong problem-solving skills with a focus on customer satisfaction.
• Comfortable using CRM software and other digital communication tools.
• Excellent organizational skills and attention to detail.
• Motivated self-starter who can work independently as well as in a team setting.

Responsibilities

• Serve as the primary point of contact for Swedish-speaking customers through various channels including phone, email, and live chat.
• Guide customers in navigating the marketplace, addressing inquiries regarding products, pricing, and order status.
• Effectively handle and resolve customer complaints and queries, ensuring a high level of satisfaction.
• Keep meticulous records of customer interactions within our CRM system for accurate tracking and reporting.
• Collaborate with other teams to relay customer insights and improve overall service quality.
• Stay up-to-date on marketplace developments, product offerings, and promotional initiatives to provide customers with timely information.
• Participate in team meetings, sharing ideas and feedback to foster a positive work environment.

Job description

at Patrique Mercier Recruitment By Nellie

Join Patrique Mercier Recruitment FR as a Swedish Speaking Marketplace Customer Representative and become a vital part of our customer service team. We are committed to providing top-notch service and support to our Swedish-speaking customers. In this role, you will facilitate seamless communication and assist customers in maximizing their experience on our marketplace.

Responsibilities

• Serve as the primary point of contact for Swedish-speaking customers through various channels including phone, email, and live chat.
• Guide customers in navigating the marketplace, addressing inquiries regarding products, pricing, and order status.
• Effectively handle and resolve customer complaints and queries, ensuring a high level of satisfaction.
• Keep meticulous records of customer interactions within our CRM system for accurate tracking and reporting.
• Collaborate with other teams to relay customer insights and improve overall service quality.
• Stay up-to-date on marketplace developments, product offerings, and promotional initiatives to provide customers with timely information.
• Participate in team meetings, sharing ideas and feedback to foster a positive work environment.

Requirements

• Fluency in Swedish and English, with exceptional written and verbal communication skills.
• Experience in customer service or similar roles is preferred.
• Strong problem-solving skills with a focus on customer satisfaction.
• Comfortable using CRM software and other digital communication tools.
• Excellent organizational skills and attention to detail.
• Motivated self-starter who can work independently as well as in a team setting.
• Positive outlook and eagerness to contribute to a team-oriented environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...