SVP, Research & Insights — Experience Design

Ladders; New York (NY); On-site; USD 399,000 - 453,000; Full time

Benefits offered by this job

Leadership opportunities

Collaborative environment

Access to cutting-edge tools

Mentoring top talent

Job summary

Ladders is seeking a SVP, Research & Insights - Experience Design in New York. This senior leader will shape the research and insights strategy across the product lifecycle, partnering with product and design to drive customer understanding and rigorous decision making.

The role requires building a continuous learning model to stay close to evolving customer operations, and to influence enterprise-wide experience design with evidence-based decisions. Leadership and strategic vision are key.

Qualifications

• Proven record leading research in a multi-product enterprise.
• Research that directly influenced product strategy and decisions.
• Deep expertise in qualitative research, mixed methods, and behavioral science.
• Familiarity with AI, automation, and human–machine collaboration.
• Executive presence to challenge stakeholders and defend research integrity.
• Experience recruiting and developing top research talent.

Responsibilities

• Establish a unified research and insights agenda that supports key business decisions.
• Build continuous understanding of customer operations and changes over time.
• Shape product strategy through foundational and evaluative research.
• Create an ongoing evaluation system across product phases.
• Define research models that support effective human–agent collaboration.
• Integrate evidence from multiple teams into cohesive insights.
• Develop a robust knowledge system for accessible customer and product insights.

Skills

Research leadership

Strategy influence

Qualitative research

Behavioral science

AI & automation

Continuous evaluation

Executive presence

Talent recruitment

Job description

Ladders is seeking a SVP, Research & Insights - Experience Design in New York. This senior leader will shape the research and insights strategy across the product lifecycle, partnering with product and design to drive customer understanding and rigorous decision making.

The role requires building a continuous learning model to stay close to evolving customer operations, and to influence enterprise-wide experience design with evidence-based decisions. Leadership and strategic vision are key.