SVP, Research & Insights — Experience Design Leader

Salesforce; New York (NY); Presencial; USD 399.000 - 453.000; Jornada completa

Descripción de la vacante

Salesforce, the leader in AI CRM, seeks an SVP for Research & Insights - Experience Design to guide enterprise research across Salesforce Experience Design, Customer 360, Slack, and more. You will elevate evidence-driven strategy, build a durable knowledge system, and oversee a bench of researchers and measurement experts.

This executive role requires a track record leading large-scale research organizations, an ability to translate qualitative and quantitative findings into product decisions,

Formación

• Proven ability to lead large-scale research programs across multi-product ecosystems.
• Experience turning qualitative and quantitative research into strategic product decisions.
• Strong background in behavioral science, experimentation, and measurement.

Responsabilidades

• Define a unified enterprise Research + Insights agenda aligned to priority products and architecture.
• Lead long-term programs spanning Customer 360, Platform, Slack, and emerging surfaces.
• Build and maintain a durable knowledge system for searchable customer and product evidence.
• Recruit and develop top researchers and measurement experts; protect evidence integrity.

Conocimientos

Executive leadership

Research leadership

Qualitative research

Quantitative methods

AI / automation

Descripción del empleo

Salesforce, the leader in AI CRM, seeks an SVP for Research & Insights - Experience Design to guide enterprise research across Salesforce Experience Design, Customer 360, Slack, and more. You will elevate evidence-driven strategy, build a durable knowledge system, and oversee a bench of researchers and measurement experts.

This executive role requires a track record leading large-scale research organizations, an ability to translate qualitative and quantitative findings into product decisions,