Chief Research & Insights Leader

salesforce.com, inc.; San Francisco (CA); On-site; USD 399,000 - 453,000; Full time

Job summary

Salesforce is seeking a SVP of Research & Insights - Experience Design in San Francisco to lead enterprise research across product portfolios. You will drive a live knowledge system, influence product strategy with qualitative and behavioral insights, and recruit a bench of research leaders to inform decisions with credible evidence and independence.

You will shape research operations, governance, and integration across Product Analytics, Marketing, Sales, and Customer Success, delivering

Qualifications

• Lead research across a complex, multi-product enterprise at scale.
• Demonstrate impact by changing product strategy and investments.
• Deep expertise in qualitative research, behavioral science, mixed methods.

Responsibilities

• Establish an enterprise Research + Insights agenda tied to Salesforce's priority decisions.
• Build Experience Intelligence as a live understanding of customers, industries and work.
• Ensure research informs product strategy before roadmap commitments harden.
• Create a continuous evaluation system from concepts to production behavior.
• Define models for human-agent collaboration, trust, delegation and learning.
• Integrate evidence across product analytics, marketing, sales, and support without losing context.

Skills

Research leadership

Qualitative research

Behavioral science

Measurement & evaluation

Job description

Salesforce is seeking a SVP of Research & Insights - Experience Design in San Francisco to lead enterprise research across product portfolios. You will drive a live knowledge system, influence product strategy with qualitative and behavioral insights, and recruit a bench of research leaders to inform decisions with credible evidence and independence.

You will shape research operations, governance, and integration across Product Analytics, Marketing, Sales, and Customer Success, delivering