Chief Research & Insights Leader

Salesforce, Inc.; San Francisco (CA); Presencial; USD 399 000 - 453 000; Tempo integral

Resumo da oferta

Salesforce is seeking a SVP of Research & Insights - Experience Design in San Francisco to lead enterprise research across product portfolios. You will drive a live knowledge system, influence product strategy with qualitative and behavioral insights, and recruit a bench of research leaders to inform decisions with credible evidence and independence.

You will shape research operations, governance, and integration across Product Analytics, Marketing, Sales, and Customer Success, delivering

Qualificações

• Lead research across a complex, multi-product enterprise at scale.
• Demonstrate impact by changing product strategy and investments.
• Deep expertise in qualitative research, behavioral science, mixed methods.

Responsabilidades

• Establish an enterprise Research + Insights agenda tied to Salesforce's priority decisions.
• Build Experience Intelligence as a live understanding of customers, industries and work.
• Ensure research informs product strategy before roadmap commitments harden.
• Create a continuous evaluation system from concepts to production behavior.
• Define models for human-agent collaboration, trust, delegation and learning.
• Integrate evidence across product analytics, marketing, sales, and support without losing context.

Conhecimentos

Research leadership

Qualitative research

Behavioral science

Measurement & evaluation

Descrição da oferta de emprego

Salesforce is seeking a SVP of Research & Insights - Experience Design in San Francisco to lead enterprise research across product portfolios. You will drive a live knowledge system, influence product strategy with qualitative and behavioral insights, and recruit a bench of research leaders to inform decisions with credible evidence and independence.

You will shape research operations, governance, and integration across Product Analytics, Marketing, Sales, and Customer Success, delivering