SVP, Experience Intelligence & Insights

Salesforce; San Francisco (CA); On-site; USD 399,000 - 453,000; Full time

Benefits offered by this job

Accommodations

Job summary

Salesforce is seeking the SVP, Research & Insights to lead the Experience & Design org's research across Customer 360, Slack, and platform initiatives. You will shape an enterprise Research + Insights agenda and build Experience Intelligence as a live, evolving understanding of how customers work.

You will recruit top researchers, ensure evidence informs strategy before roadmaps, and maintain rigorous standards across qualitative, quantitative, and behavioral methods while partnering with

Qualifications

• A track record leading research across a complex, multi-product enterprise at scale.
• Evidence that research you led changed product strategy or investments.
• Deep expertise in qualitative, quantitative, and behavioral research.

Responsibilities

• Define and lead an enterprise Research + Insights agenda.
• Build Experience Intelligence as a live understanding of customers and work.
• Ensure research informs product strategy and roadmaps.
• Recruit and develop top research leaders and teams.
• Build a durable knowledge system for evidence across teams.

Skills

Research leadership

Qualitative research

Behavioral science

Measurement & analytics

Executive presence

Job description

Salesforce is seeking the SVP, Research & Insights to lead the Experience & Design org's research across Customer 360, Slack, and platform initiatives. You will shape an enterprise Research + Insights agenda and build Experience Intelligence as a live, evolving understanding of how customers work.

You will recruit top researchers, ensure evidence informs strategy before roadmaps, and maintain rigorous standards across qualitative, quantitative, and behavioral methods while partnering with