Chief Experience Research & Insights

Leadout Capital; San Francisco (CA); Sur place; USD 300 000 - 600 000; Plein temps

Résumé du poste

Salesforce seeks an SVP, Research & Insights - Experience Design to lead enterprise-scale research across Customer 360, Platform, Data 360, Agentforce, Slack and emerging surfaces. You will report to the EVP Chief Experience Officer and elevate research into strategy, execution, and longitudinal evaluation.

You will build a live, enterprise-wide evidence framework, recruit top talent, and ensure independence of customer evidence while guiding high-stakes decisions.

Qualifications

• Proven experience leading research across a multi-product enterprise.
• Evidence that research you led changed product strategy or investments.
• Deep expertise in qualitative/mixed-methods and interpretation of data.

Responsabilités

• Establish an enterprise Research + Insights agenda tied to key decisions.
• Build Experience Intelligence as a live understanding of how customers work over time.
• Ensure research informs product strategy before roadmap commitments.
• Create a continuous evaluation system from concept to production outcomes.
• Define research and measurement models for human-agent collaboration.
• Integrate evidence across product analytics, marketing, sales, and support.
• Build a durable knowledge system for searchable, contextual customer evidence.
• Recruit and develop top research leaders and practitioners.

Connaissances

Executive leadership

Qualitative research

Behavioral science

Experimentation

Product strategy

Description du poste

Salesforce seeks an SVP, Research & Insights - Experience Design to lead enterprise-scale research across Customer 360, Platform, Data 360, Agentforce, Slack and emerging surfaces. You will report to the EVP Chief Experience Officer and elevate research into strategy, execution, and longitudinal evaluation.

You will build a live, enterprise-wide evidence framework, recruit top talent, and ensure independence of customer evidence while guiding high-stakes decisions.