SVP, Research & Insights - Experience Design

Ladders; New York (NY); Sur place; USD 399 000 - 453 000; Plein temps

Avantages offerts par ce poste

Leadership opportunities

Collaborative environment

Access to cutting-edge tools

Mentoring top talent

Résumé du poste

Ladders is seeking a SVP, Research & Insights - Experience Design in New York. This senior leader will shape the research and insights strategy across the product lifecycle, partnering with product and design to drive customer understanding and rigorous decision making.

The role requires building a continuous learning model to stay close to evolving customer operations, and to influence enterprise-wide experience design with evidence-based decisions. Leadership and strategic vision are key.

Qualifications

• Proven record leading research in a multi-product enterprise.
• Research that directly influenced product strategy and decisions.
• Deep expertise in qualitative research, mixed methods, and behavioral science.
• Familiarity with AI, automation, and human–machine collaboration.
• Executive presence to challenge stakeholders and defend research integrity.
• Experience recruiting and developing top research talent.

Responsabilités

• Establish a unified research and insights agenda that supports key business decisions.
• Build continuous understanding of customer operations and changes over time.
• Shape product strategy through foundational and evaluative research.
• Create an ongoing evaluation system across product phases.
• Define research models that support effective human–agent collaboration.
• Integrate evidence from multiple teams into cohesive insights.
• Develop a robust knowledge system for accessible customer and product insights.

Connaissances

Research leadership

Strategy influence

Qualitative research

Behavioral science

AI & automation

Continuous evaluation

Executive presence

Talent recruitment

Description du poste

For our client, we are seeking a SVP, Research & Insights - Experience Design to join the team of a leader in the Enterprise Technology space.

This senior leadership role will shape the research and insights strategy that informs experience design, product direction, and customer understanding across a complex enterprise environment. The leader will build a continuous learning model that helps the organization stay close to evolving customer operations and make better decisions across the product lifecycle. This position also calls for strong partnership with product, design, and cross-functional stakeholders to ensure research remains rigorous, actionable, and strategically influential.

Location: New York, NY

Compensation: $399,000 – $453,000 annually

Responsibilities

• Establish a unified research and insights agenda that supports key business decisions
• Build a continuous understanding of customer operations and change over time
• Shape product strategy through foundational and evaluative research
• Create an ongoing evaluation system across product phases
• Define research models that support effective human-agent collaboration
• Integrate evidence from multiple teams into cohesive insights
• Develop a robust knowledge system for accessible customer and product insights

Qualifications

• Record of leading research in a multi-product enterprise at significant scale
• Experience with research that directly influenced product strategy and decisions
• Deep expertise in qualitative research, mixed methods, and behavioural science
• Meaningful familiarity with AI, automation, and human-machine collaboration
• Strong skills in continuous evaluation and integrating diverse evidence
• Executive presence to challenge stakeholders and protect research integrity
• Proven experience recruiting and developing top research talent

Benefits

• Leadership opportunities to shape enterprise-level research strategies
• Collaborative and innovative work environment
• Access to cutting-edge tools and resources in research
• Chance to influence product development and customer understanding
• Professional growth through recruiting and mentoring top talent

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.