Sustainable Luxury Retail Experience Specialist

The RealReal; Miami (FL); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Bonus at target (part-time)

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental, Vision & Commuter

Parental Leave

Company Holidays

PTO

Job summary

The RealReal in Miami is seeking a Customer Experience Specialist for part-time hours (25-28 per week). You will drive revenue through in-store sales, manage consignor interactions, and uphold boutique standards. The role emphasizes exceptional service, sustainable luxury education, and a proactive, team-driven approach.

You will assist with consignment flow, item cataloging, and inquiries while delivering an elevated experience for customers and consignors in a fast-paced environment.

Qualifications

• 1+ years retail experience in a customer or business-facing position.
• Ability to work flexible hours including holidays, evenings and weekends.
• Dedication to delivering an elevated experience to customers and employees.
• Ability to problem solve to meet customer needs.
• Positive, friendly demeanor representing the TRR brand with integrity.
• Receptiveness to feedback to improve performance.
• Remain calm and professional in challenging moments.
• Strong organizational and time management skills.
• Able to excel in a dynamic, fast-paced environment.

Responsibilities

• Drive Revenue: engage customers through suggestive selling and deep product knowledge to exceed daily sales goals.
• Proactive Outreach: perform daily outreach to drive traffic and repeat business.
• Mission-Driven Education: educate buyers and consignors on The RealReal’s circular economy.
• Inbound Strategy: manage the consignment drop-off experience and set expectations with consignors.
• Quality Control: review and catalog luxury items to meet The RealReal’s standards.
• Relationship Management: act as a brand diplomat to resolve consignor inquiries.
• Boutique Standards: maintain a pristine floor through merchandising and brand aesthetics.
• Store Readiness: support opening and closing procedures to keep the store client-ready.

Skills

Retail experience

Flexible hours

Excellent customer service

Problem solving

Professional demeanor

Feedback oriented

Calm under pressure

Organization & time mgmt

Dynamic fast-paced environment

Tools

Google Suite

Salesforce

Mac iOS

Job description

The RealReal in Miami is seeking a Customer Experience Specialist for part-time hours (25-28 per week). You will drive revenue through in-store sales, manage consignor interactions, and uphold boutique standards. The role emphasizes exceptional service, sustainable luxury education, and a proactive, team-driven approach.

You will assist with consignment flow, item cataloging, and inquiries while delivering an elevated experience for customers and consignors in a fast-paced environment.