Surveillance Technician Supervisor

Caesars Entertainment; Iowa; On-site; USD 68,000 - 83,000; Full time

Job summary

Caesars Entertainment is seeking a Surveillance Technician Supervisor to lead a team in maintaining and upgrading surveillance systems, ensuring compliance with gaming regulations and internal policies. The role supervises repairs, provides coaching, and maintains confidentiality while protecting assets and guests.

Starting salary offered is $75,000 per year, with compensation based on experience. The position requires strong leadership, technical expertise in VMS/IP systems, and the ability to

Qualifications

• High school diploma or equivalent; technical training preferred.
• Minimum three (3) years of surveillance technician experience in a casino.
• Minimum one (1) year of leadership or supervisory experience preferred.
• Thorough working knowledge of digital surveillance systems: VMS, IP cameras, analytics.
• Strong TCP/IP networking, switches, routers, fiber optics, and cabling knowledge.
• Ability to diagnose complex issues while minimizing downtime.

Responsibilities

• Provide leadership to Surveillance Technician team members and maintain professionalism.
• Supervise surveillance operations: maintenance, installation, and repairs.
• Delegate tasks, coach team members, and conduct evaluations.
• Communicate updates to the Director of Surveillance and other stakeholders.
• Collaborate with department leaders on operational needs and priorities.
• Maintain confidentiality regarding finances, systems, investigations, and records.
• Maintain knowledge of all surveillance systems and ensure guest and staff safety.
• Ensure compliance with Colorado gaming regulations and company policies.
• Maintain organized work areas and document maintenance activities.

Skills

Surveillance systems

Leadership

Troubleshooting

Technical training

Education

High school diploma or equivalent

Technical degree preferred

Tools

Video management systems (VMS)

IP cameras

Networking hardware

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: "Create the Extraordinary"
Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence."
Our Values: "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Surveillance Technician Supervisor oversees all surveillance maintenance, repair, and technical operations during the assigned shift to ensure compliance with Colorado Gaming Commission regulations, internal controls, and company policies. This role provides leadership, guidance, and performance oversight for Surveillance Technician team members, maintains strict confidentiality, and ensures the integrity and protection of company assets.

Starting salary: $75,000 per year based on experience.

How You Will Create the Extraordinary

Provide leadership to Surveillance Technician team members, fostering professionalism, consistency, and adherence to company standards.

Supervise surveillance technical operations, including system maintenance, installation, repair, and maintenance of surveillance systems.

Delegate responsibilities, assign tasks, and support team members with direction and coaching.

Complete and deliver performance evaluations and issue disciplinary action when required.

Maintain open communication with the Director of Surveillance, providing updates on technical activities, incidents, and operational concerns.

Collaborate with departmental leaders and management teams as operational needs require.

Maintain strict confidentiality regarding financial information, internal controls, operating systems, investigations, and team member records.

Maintain working knowledge of all surveillance systems.

Ensure a safe and secure environment for guests and team members.

Maintain a professional, welcoming, and positive demeanor in all interactions.

Keep work areas clean, organized, and compliant with operational standards.

Adhere to all regulatory, departmental, and company procedures.

Perform additional duties as assigned or requested by management.

What You Will Need

High school diploma or equivalent required; technical degree, certification, or related training in electronics, networking, information technology, or a related field preferred.

Minimum three (3) years of surveillance technician experience in a casino gaming environment.

Minimum one (1) year of leadership, lead technician, or supervisory experience preferred.

Thorough working knowledge of digital surveillance systems, including video management systems (VMS), IP cameras, recording platforms, and video analytics.

Strong understanding of TCP/IP networking, network troubleshooting, switches, routers, fiber optics, and structured cabling.

Experience installing, configuring, maintaining, and troubleshooting surveillance hardware and software systems.

Knowledge of server environments, operating systems, storage solutions, and system backups as they relate to surveillance operations.

Ability to diagnose and resolve complex technical issues while minimizing operational downtime.

Ability to read and interpret technical diagrams, wiring schematics, equipment manuals, and system documentation.

Strong organizational and project management skills with the ability to prioritize multiple assignments and meet deadlines.

Effective verbal and written communication skills with the ability to provide technical guidance to team members and communicate with non-technical stakeholders.

Ability to work independently, exercise sound judgment, and make informed decisions in a fast-paced environment.

Must be at least 21 years of age.

Must be able to obtain and maintain a Colorado Gaming License.

ADDITIONAL REQUIREMENTS

Ability to install, configure, repair, and maintain surveillance cameras, recording devices, servers, workstations, monitors, network equipment, and related infrastructure.

Ability to climb ladders, work above ceiling tiles, access equipment enclosures, and work in elevated or confined spaces when necessary.

Ability to safely use hand and power tools commonly associated with low-voltage electronics, cabling, and equipment installation.

Ability to lift, carry, push, or pull up to 50 pounds on a regular basis.

Ability to distinguish colors for cable identification, wiring, and equipment diagnostics.

Ability to respond to system outages, equipment failures, and emergency situations in a calm and effective manner.

Ability to be on-call and respond to operational issues outside of normal work hours as business needs require.

Ability to work flexible schedules, including evenings, weekends, holidays, and overtime when necessary.

Ability to maintain strict confidentiality regarding surveillance operations, investigations, gaming activity, security procedures, and company information.

Strong leadership, coaching, troubleshooting, and team development skills.

Ability to train and mentor Surveillance Technicians on equipment, procedures, and best practices.

Ability to document maintenance activities, prepare technical reports, maintain inventory records, and ensure regulatory compliance with all Colorado gaming requirements.

Ability to manage multiple priorities simultaneously while maintaining accuracy, attention to detail, and operational efficiency.

TOGETHER WE WIN
We believe in delivering family-style service - an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.