Surveillance Director

Caesars Entertainment; Columbus (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

Caesars Entertainment in Columbus, NE is seeking a Surveillance Supervisor to lead a team responsible for protecting gaming operations and ensuring regulatory compliance. The role includes investigating incidents, reviewing video evidence, and implementing improvements to surveillance technology and processes.

You will manage budgets, oversee staff training and development, and work across shifts to maintain high standards of integrity and service.

Qualifications

• 5 years progressively more challenging experience, including supervisory, in a surveillance or security role.
• Knowledge of investigative procedures and techniques
• Knowledge of fraud detection
• Ability to prepare, understand, and analyze business strategies, Budget & P&L Statements and Business Plans
• Good oral and written communication skills, must be fluent and literate in English
• Proven managerial, problem solving, and critical thinking skills with the ability to exercise independent judgment within established policies
• Must possess excellent interpersonal and employee relations skills
• Ability to respond in a calm and decisive manner and make rational decisions in stressful situations with co-workers, guests and vendors
• Must be able to obtain a Nebraska gaming license
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Responsibilities

• Report violations of Internal Controls, Gaming Regulations, company policies, procedures, and incidents involving theft or embezzlement to appropriate leadership and regulatory agencies.
• Develop, implement, and monitor departmental goals, objectives, and operational strategies.
• Review daily surveillance and incident reports, conduct investigations, and take appropriate corrective action.
• Perform video reviews and investigations in support of operational, compliance, and regulatory needs.
• Evaluate and implement new technologies and processes to improve surveillance effectiveness and efficiency.
• Lead, develop, and train surveillance staff while establishing standards, procedures, and performance expectations.
• Ensure consistent, high-quality departmental operations and regulatory compliance across all shifts.
• Manage departmental budgets, labor costs, financial performance, and resource planning.
• Oversee recruitment, training, coaching, performance management, and employee development for all surveillance team members.
• Maintain the integrity of gaming operations by ensuring compliance with all regulatory requirements, internal controls, policies, and procedures.
• Foster a culture of compliance, accountability, ethical conduct, and responsible corporate behavior.
• Identify and mitigate compliance risks while promoting transparency and encouraging the reporting of potential violations or misconduct.

Skills

Investigative procedures

Fraud detection

English communication

Managerial leadership

Problem solving

Interpersonal skills

Calm under pressure

Multi-shift availability

Regulatory awareness

Detail oriented

Computer literacy

Tools

Excel

Word

PowerPoint

Access

Microsoft Outlook

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

• Report violations of Internal Controls, Gaming Regulations, company policies, procedures, and incidents involving theft or embezzlement to appropriate leadership and regulatory agencies.
• Develop, implement, and monitor departmental goals, objectives, and operational strategies.
• Review daily surveillance and incident reports, conduct investigations, and take appropriate corrective action.
• Perform video reviews and investigations in support of operational, compliance, and regulatory needs.
• Evaluate and implement new technologies and processes to improve surveillance effectiveness and efficiency.
• Lead, develop, and train surveillance staff while establishing standards, procedures, and performance expectations.
• Ensure consistent, high-quality departmental operations and regulatory compliance across all shifts.
• Manage departmental budgets, labor costs, financial performance, and resource planning.
• Oversee recruitment, training, coaching, performance management, and employee development for all surveillance team members.
• Maintain the integrity of gaming operations by ensuring compliance with all regulatory requirements, internal controls, policies, and procedures.
• Foster a culture of compliance, accountability, ethical conduct, and responsible corporate behavior.
• Identify and mitigate compliance risks while promoting transparency and encouraging the reporting of potential violations or misconduct.
• Perform other duties as assigned in support of departmental and organizational objectives.

WHAT YOU WILL NEED

• 5 years progressively more challenging experience, including supervisory, in a surveillance or security role.
• Knowledge of investigative procedures and techniques
• Knowledge of fraud detection.
• Ability to prepare, understand, and analyze business strategies, Budget & P&L Statements and Business Plans.
• Good oral and written communication skills, must be fluent and literate in English.
• Ability to use a personal computer and appropriate software (Excel, Word, Power Point, Access and Microsoft Outlook).
• Proven managerial, problem solving, and critical thinking skills with the ability to exercise independent judgment within established policies.
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond in a calm and decisive manner and make rational decisions in stressful situations with co-workers, guests and vendors.
• Must be able to provide multi-shift responsibility with emphasis on swing and weekends.
• Must be able to obtain a Nebraska gaming license.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.