Surveillance Shift Supervisor – Lead Team & Compliance

PENN Entertainment, Inc.; Kansas City (KS); On-site; USD 52,000 - 75,000; Full time

Job summary

PENN Entertainment, Inc. in Kansas City, MO is seeking a Surveillance Shift Supervisor to lead daily operations, ensure compliance with gaming regulations, and safeguard assets.

You will oversee staff, help schedule coverage, review reports, and maintain strong relationships with regulators and law enforcement. The role emphasizes confidentiality, accuracy, and proactive problem solving.

Qualifications

• High School Diploma or GED; one to two years of casino Surveillance experience or equivalent.
• Thorough knowledge of casino operations, casino games, scams, and embezzlement.
• Comprehensive knowledge of video surveillance systems and database software.
• Advanced computer knowledge; proficient in all Microsoft applications including email, incident reporting, and report writing.
• Ability to perform basic arithmetic and data interpretation.

Responsibilities

• Supervise staff and manage daily shift operations; monitor performance and profit objectives.
• Create schedules and manage labor costs; ensure staffing meets regulations.
• Assist in budgeting for the department and report budget concerns.
• Promote excellent customer service and ensure standards are followed.
• Enforce gaming laws and surveillance regulations; ensure compliance.
• Maintain confidentiality and safeguard company assets; report incidents.
• Review financial reports and prepare surveillance-related reports.
• Manage attendance records and timekeeping.

Skills

Staff supervision

Budget management

Customer service

Regulatory compliance

Education

High School Diploma or GED

Tools

Video surveillance systems

Microsoft Office

Job description

PENN Entertainment, Inc. in Kansas City, MO is seeking a Surveillance Shift Supervisor to lead daily operations, ensure compliance with gaming regulations, and safeguard assets.

You will oversee staff, help schedule coverage, review reports, and maintain strong relationships with regulators and law enforcement. The role emphasizes confidentiality, accuracy, and proactive problem solving.