Surveillance Operator - Surveillance

188 Tejon Gaming Authority; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Seminole Hard Rock Support Services is hiring a Casino Surveillance Professional to monitor the casino floor, parking areas, and back-of-house spaces using complex electronic and video equipment. You will promote guest relations while ensuring compliance with state and federal gaming rules.

The role requires strong observation, writing, and communication skills, with a focus on confidentiality and teamwork. A high school diploma and 1+ year in security or gaming is preferred.

Qualifications

• High school education or equivalent required.
• 1+ years in a security or gaming-related role preferred.
• Analytical, observant, organized and discreet in all duties.

Responsibilities

• Observe, monitor, and record casino activity and write observations as required.
• Record events in table games, slots, cage, hard count, and soft count.
• Operate in compliance with procedures and gaming regulations; assist in emergencies.
• Disclose irregularities to management and maintain confidentiality.
• Maintain cleanliness of work and public spaces; work as part of a team.

Skills

Leadership

Interpersonal skills

Oral and written communication

Confidentiality

Analytical thinking

Teamwork

Adaptability

Attention to detail

Education

High school diploma

Tools

Surveillance systems

Computer literacy

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits.

Job Description

The incumbent is responsible for performing technical surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained. He or she will perform surveillance of the gaming floor, parking lot, back‑of‑the‑house areas, outbuildings, and shops by means of complex electronic and video equipment while promoting outstanding guest relations.

Essential Duties

• Responsible for observing, monitoring, and recording all activity occurring in the casino area and record observations in writing as required.
• Record events in table games, slots, cage, hard count, soft count.
• Must have a working knowledge of credit procedures, cash transaction reports, company procedures and Regulatory Regulations.
• Perform duties in compliance with company standards and gaming regulations.
• Assist in the coordination and resolution of emergency situations.
• Responsible for disclosing irregularities, variances from procedures etc., observed during the performance of duties to the immediate attention of management.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Responsible for cleaning and sanitizing work and public spaces.
• Perform all other related and compatible duties as assigned.

QUALIFICATIONS

This knowledge and these abilities are typically acquired through the completion of a high school education, minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit) preferred. Analytical, observational, organizational, interpersonal and communication skills. Casino Surveillance or related surveillance experience is an asset. 20/20 corrected vision is required.

SKILLS

• Strong leadership and interpersonal skills.
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate.
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!