Supervisor, Surveillance

165 Hard Rock Casino Northern Indiana, LLC; Gary (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

165 Hard Rock Casino Northern Indiana, LLC in Gary seeks a Surveillance Supervisor to coordinate and supervise operations on their shift, recording gaming activity and safeguarding assets.

The role requires knowledge of internal controls, compliance with Indiana Gaming Commission, and the ability to train and guide team members while maintaining service standards.

Qualifications

• High school diploma or equivalent required.
• 2+ years of surveillance experience preferred.
• Must obtain and maintain licenses/certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry required.
• Must possess knowledge of casino games, accounting and control procedures and state regulations.

Responsibilities

• Coordinate Surveillance department during the assigned shift.
• Maintain reports, logs, and video files.
• Report all observations and recordings of irregular activities to the Shift Manager – Surveillance.
• Demonstrate competencies in operations policies and procedures.
• Observe closed circuit TV monitors.
• Ensure compliance with accounting and internal control procedures.
• Ensure compliance with Indiana Gaming Commission.
• Safeguard company assets.
• Enforce Surveillance Department rules.
• Perform all other duties as assigned.
• Surveillance team members are not allowed to transfer to other departments within the Casino.

Skills

Surveillance operations

Communication

Regulatory compliance

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

POSITION SUMMARY

The incumbent is responsible for coordinating and supervising surveillance operations on their shift by participating in the observation and recording of gaming activity to help safeguard Company assets and provide a safe environment for guests and team members. Ensures adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. Support and maintain the Hard Rock’s Service Standards at all times, while promoting outstanding guest relations.

ESSENTIAL FUNCTIONS

• Responsible for Surveillance department during assigned shift.
• Ensures that reports, logs, and video files are maintained.
• Report all observations and recordings of irregular activities to the Shift Manager – Surveillance.
• Must have the ability to demonstrate competencies knowledge of operations policies and procedures.
• Observe closed circuit TV monitors.
• Responsible for all surveillance policies as they apply to the accounting and internal control procedures.
• Ensure compliance with the Indiana Gaming Commission.
• Safeguard company assets.
• Enforce rules of the Surveillance Department.
• Perform all other duties as assigned.
• Surveillance Team Members are not allowed to transfer to other departments within the Casino.

NON-ESSENTIAL JOB FUNCTIONS

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

• Must have a high school diploma or equivalent.
• Minimum two (2) years of surveillance experience preferred.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry required.
• Must possess and maintain excellent working knowledge of al casino games, accounting and control procedures and state regulations.

KNOWLEDGE OF

Knowledge of a 24-hour, 7 days a week gaming operation.

ABILITY TO

• Define problems, collect data, establish facts, and draw valid conclusions.
• Excellent learning aptitude is required as the candidate may be required to satisfactorily complete a surveillance assessment test, training in surveillance operations and equipment, casino operations.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• Observe and direct actions of subordinates/trainees.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!