Surveillance Operator

175 Hard Rock Bristol LLC; Massachusetts; On-site; USD 19,000 - 26,000; Full time

Job summary

175 Hard Rock Bristol LLC is seeking a casino surveillance professional to monitor the gaming floor, parking areas, and back-of-house spaces using advanced electronic and video equipment. You will record observations, ensure regulatory compliance, and support guest relations.

The role requires a high school diploma and at least one year of security or gaming-related experience, with strong analytical and communicative abilities, and the capacity to work flexible shifts while upholding

Qualifications

• High school education and at least 1 year of security or gaming-related experience.
• Analytical, observational, organizational and communication skills.
• Casino Surveillance or related surveillance experience is a plus.
• 20/20 corrected vision is required.

Responsibilities

• Observe, monitor, and record activity in the casino area.
• Record events in table games, slots, cage, hard count, soft count.
• Perform duties in compliance with company standards and gaming regulations.
• Assist in coordinating and resolving emergency situations.
• Disclose irregularities to management.
• Promote responsible gaming and responsible alcohol service by notifying managers of concerns.
• Clean and sanitize work and public spaces.
• Perform other related duties as assigned.

Skills

Analytical skills

Observational skills

Organizational skills

Communication skills

Education

High school diploma

Tools

Computer applications

Job description

POSITION SUMMARY:

The incumbent is responsible for performing technical surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained. He or she will perform surveillance of the gaming floor, parking lot, back-of-the-house areas, outbuildings, and shops by means of complex electronic and video equipment while promoting outstanding guest relations.

ESSENTIAL FUNCTIONS:

• Responsible for observing, monitoring, and recording all activity occurring in the casino area and record observations in writing as required.
• Record events in table games, slots, cage, hard count, soft count.
• Must have a working knowledge of credit procedures, cash transaction reports, company procedures and Regulatory Regulations.
• Perform duties in compliance with company standards and gaming regulations.
• Assist in the coordination and resolution of emergency situations.
• Responsible for disclosing irregularities, variances from procedures etc., observed during the performance of duties to the immediate attention of management.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Responsible for cleaning and sanitizing work and public spaces.
• Perform all other related and compatible duties as assigned.
• Perform work regularly and adheres to all Virginia Lottery Regulations.

NON-ESSENTIAL JOB FUNCTIONS:

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• This knowledge and these abilities are typically acquired through the completion of a high school education, minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit) preferred.
• Analytical, observational, organizational, interpersonal and communication skills.
• Casino Surveillance or related surveillance experience is an asset.
• 20/20 corrected vision is required.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry a plus.

KNOWLEDGE OF:

Knowledge of computer applications. Must be able to use a computer and operate efficiently.

ABILITY TO:

• Must be able to work overtime and or change shifts on short notice.
• Must be able to get along with co-workers and work in a team environment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

PAY RANGE:

$14 - $19/Hourly

About the Company:

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!