Surveillance Operator I

Jobtailor; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking a vigilant Surveillance Officer to monitor casino activities and protect guests, staff, and assets. You will operate CCTV systems, document incidents, and assist investigations with detailed reports.

The role requires careful attention to rules and procedures, strong communication, and the ability to learn surveillance software. Candidates should be prepared for on-site work in Nebraska and compliance with gaming licensing requirements.

Qualifications

• Must have strong computer skills and ability to learn surveillance software quickly.
• Excellent attention to detail, organization and observation abilities.
• Clear written and verbal communication skills for reporting.
• One year of casino gaming experience preferred.
• Knowledge of table games, casino operations and gaming regulations preferred.
• Experience using CCTV or investigative software is preferred.

Responsibilities

• Monitor guest and team member activities via CCTV and direct observation.
• Detect, investigate, and document suspicious activities and regulatory concerns.
• Capture and preserve video evidence for investigations and risk management.
• Monitor surveillance alarms and respond to security notifications.
• Review footage to resolve disputes and support investigations.
• Prepare detailed daily reports and investigative documentation.
• Conduct surveillance audits across casino operations and outlets.
• Ensure surveillance equipment functions properly and report issues.
• Maintain confidentiality regarding all company, guest, and team matters.
• Assist management, regulatory agencies, and law enforcement when requested.
• Participate in court proceedings related to gaming investigations if needed.
• Perform other duties as assigned.

Skills

Computer proficiency

Attention to detail

Observation skills

Written & verbal communication

Learning surveillance software

Casino gaming experience

Education

High School Diploma / GED

Tools

CCTV software

Surveillance/investigative systems

Job description

Responsibilities

• Monitor guest and team member activities through CCTV and direct observation.
• Detect, investigate, and document suspicious activities, policy violations, criminal activity, and regulatory concerns.
• Capture, preserve and maintain video evidence for investigations, compliance reviews, and risk management purposes.
• Monitor and respond to surveillance alarms and security notifications.
• Review video footage to resolve guest disputes, support investigations, and assist operational departments.
• Prepare detailed daily reports, incident logs, and investigative documentation.
• Conduct surveillance audits of gaming operations, count rooms, slot operations, food and beverage outlets, cage operations, and security procedures.
• Ensure surveillance equipment is functioning properly and report technical issues promptly.
• Maintain strict confidentiality regarding all company, guest, and team member matters.
• Assist management, regulatory agencies, and law enforcement when requested.
• Participate in court proceedings related to gaming investigations when necessary.
• Perform other duties as assigned.

Requirements

• Must be at least 21 years of age.
• High School Diploma, GED, or equivalent experience.
• Ability to obtain and maintain a Nebraska Gaming License.
• Strong computer proficiency and ability to learn surveillance software systems.
• Excellent attention to detail, organization, and observation skills.
• Strong written and verbal communication abilities.
• Ability to perform basic mathematical calculations and prepare accurate reports.
• One (1) year of casino gaming experience preferred.
• Knowledge of table games, casino operations, gaming regulations, payouts, and odds preferred.
• Experience using CCTV, surveillance software, or investigative systems preferred.

Certifications & Qualifications

• Nebraska Gaming License
• High School Diploma
• GED