Surveillance Operator

Cripple Creek CO; Colorado; On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health Insurance

HSA/FSA

Dental

Vision

401(k) matching

Paid Time Off

Shuttle service

Gym membership

Tuition reimbursement

Career development

Employee discounts

Job summary

Cripple Creek is seeking a Security Surveillance Operator to monitor casino activities and ensure compliance with Colorado gaming regulations. The role requires attention to detail, experience with surveillance systems, and the ability to respond promptly to incidents.

The position offers full-time hours with shift differentials for overnight work. Comprehensive benefits include health coverage, retirement plans, PTO, and tuition reimbursement.

Qualifications

• High School diploma or equivalent.
• Experience with surveillance equipment preferred.
• Additional electronics training is preferred.
• Experience working in a gaming environment is preferred.

Responsibilities

• Operates electronic video and audio surveillance systems to observe and monitor casino guests and employees for violations of regulations and internal procedures.
• Maintains knowledge of surveillance systems through ongoing training and component maintenance.
• Communicates via two-way radio and coordinates with security staff for timely responses to incidents or emergencies.
• Conducts incident investigations by reviewing footage, reporting findings, and collaborating with casino managers and security personnel.
• Ensures compliance with Colorado gaming laws, internal controls, and regulations; maintains confidentiality of investigations and surveillance activities.
• Maintains punctuality and reliability to support smooth casino operations.
• Installs and maintains surveillance equipment, adjusts camera placement per gaming laws, and performs routine preventive maintenance.
• Performs additional duties and special projects as assigned.

Skills

Surveillance operations

Technical knowledge of surveillance

Education

High School diploma or equivalent

Job description

Job Category

Entrmnt,Gmblg,PerCare,Srvc Related Workers

Locations

Showing 1 location

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Operates electronic video and audio surveillance systems in order to observe and monitor casino guests and employees for any violations of the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations. Reports violations as required, and acts to ensure the safety and security of all guests and employees.
• Maintains technical knowledge of surveillance systems through continuous training on component design and repair.
• Communicates with fellow employees through two-way radio communications. Ensures prompt responses for security or emergency assistance.
• Performs incident investigations by reviewing and analyzing discs; reports findings to management staff as directed. Works with Casino Managers, Security personnel, and others during investigations of incidents, accidents, work related injuries, and possible theft to determine a comprehensive “close watch” of any casino activity, guest or employee, when necessary, requested, or required.
• Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
• Maintains confidentiality regarding investigations, activities and other Surveillance room activities and duties
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Installs and maintains surveillance systems, as directed. Moves and/or adds cameras and recording equipment to conform to Colorado gaming laws. Performs preventive maintenance on surveillance equipment as needed, i.e., compressed air to remove dust from equipment.
• Performs other duties, including special projects as needed and directed.

QUALIFICATION REQUIREMENTS

• Demonstrated experience performing surveillance operations, preferably within a gaming environment.
• Demonstrated technical knowledge of state-of-the-art electronic video and audio surveillance systems, including hands‑on experience performing bench work level repair and service.

EDUCATION AND/OR EXPERIENCE

• Graduation from High School or equivalent.
• Prefer experience working with surveillance equipment.
• Additional electronics training is preferred.
• Experience working in a gaming environment is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must have a valid and current State of Colorado Gaming License.
• Must be at least eighteen years of age.

OTHER SKILLS/ABILITIES

• Ability to pay close attention to detail.

COMPENSATION AND BENEFITS

$18.00+ per hour based on experience. Shift differential for working overnight shift.

Benefits

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.