Surveillance Operator

Jobtailor; Coarsegold (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

Jobtailor in the United States (California) seeks a Surveillance Officer to monitor casino gaming areas and sensitive zones using CCTV and VMS. You will identify cheating, fraud, and regulatory violations while maintaining logs, preparing reports, and supporting investigators.

The role requires a high school diploma (associate degree preferred) and experience with surveillance software. Travel for training and cross-department collaboration are expected.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred in criminal justice or security management.
• Experience with CCTV monitoring and surveillance software is desirable.

Responsibilities

• Continuously monitor casino gaming areas and other sensitive locations via cameras and monitoring systems.
• Maintain situational awareness to identify cheating, fraud, theft, and regulatory violations.
• Observe activities for compliance with internal controls and regulatory standards.
• Notify supervisors of suspicious activities affecting gaming integrity or security.
• Review live/archived footage to investigate incidents and misconduct.
• Document incidents in logs and prepare written reports.
• Assist investigators with video review and evidence documentation.
• Preserve, retrieve, export, and secure surveillance footage per retention requirements.
• Perform video editing, clipping, merging, and formatting as needed.
• Operate VMS, CCTV platforms, and digital recording systems.
• Coordinate with Security, Compliance, and other departments during incidents.
• Maintain surveillance logs, reports, and electronic tracking systems.
• Participate in training related to gaming protection and surveillance operations.
• Travel for professional training or regulatory meetings as required.
• Perform other duties assigned by surveillance management.

Skills

CCTV Monitoring Systems

Video Management Systems

Surveillance Operations

Incident Documentation

Fraud Detection

Attention to Detail

Education

High School Diploma

Associate’s Degree in Criminal Justice or Security Management

Tools

Surveillance Software

Digital Recording Systems

Electronic Tracking Systems

Job description

• Continuously monitor casino gaming areas, cash handling areas, entrances, restricted areas, and other sensitive operational locations using surveillance cameras and monitoring systems
• Maintain situational awareness to identify cheating, fraud, theft, regulatory violations, and suspicious activities
• Observe gaming activities for compliance with internal controls and regulatory standards
• Notify supervisors of suspicious or unusual activities affecting gaming integrity or casino security
• Review live and archived video footage to investigate incidents, patron disputes, employee misconduct, and potential regulatory violations
• Document incidents in surveillance logs and prepare written reports
• Assist Surveillance Supervisors, Tribal Gaming Commission staff, and authorized investigators with video review and evidence documentation
• Preserve, retrieve, export, archive, and secure surveillance footage according to evidence-handling and retention requirements
• Perform video editing, including clipping, merging, and formatting video files
• Operate VMS, CCTV monitoring platforms, and digital recording systems
• Coordinate with Security, Compliance, Table Games, Slots, Cage, and Management departments when incidents require response
• Maintain surveillance logs, reports, and electronic tracking systems
• Participate in training related to gaming protection, fraud detection, and surveillance operations
• Travel for professional training, regulatory meetings, or surveillance conferences as required
• Perform other duties assigned by surveillance management

Requirements

• High school diploma or equivalent required
• One year of experience in surveillance, casino operations, security, law enforcement, or a related field preferred
• Experience in casino surveillance operations or with CCTV monitoring systems highly desirable
• Ability to operate computer systems, surveillance software, and report-writing tools
• Strong observational skills and attention to detail
• Ability to detect cheating schemes, fraud, or suspicious activity
• Ability to analyze video footage and reconstruct incidents
• Effective written and verbal communication skills
• Ability to maintain strict confidentiality regarding surveillance operations
• Ability to interpret written policies, procedures, and regulatory requirements
• Ability to operate surveillance technology and computer systems
• Ability to work independently in a fast-paced monitoring environment
• Ability to remain alert and attentive during extended monitoring periods
• Associate’s degree in criminal justice, Security Management, or a related field preferred
• Two or more years of casino surveillance experience preferred
• Experience with Video Management Systems (VMS) and digital surveillance platforms preferred
• Knowledge of casino table games and gaming procedures preferred
• Verification of Tribal enrollment required if claiming Tribal or Indian Preference

Core Competencies

Demonstrates expertise in casino surveillance operations, including the use of CCTV and VMS technology for monitoring and incident analysis. Possesses strong observational skills and the ability to document and report on compliance and security matters effectively.

Highest-signal resume keywords

• CCTV Monitoring Systems
• Video Management Systems (VMS)
• Surveillance Operations
• Incident Documentation
• Fraud Detection

ATS Optimization Keywords

Hard Skills

• Surveillance Technology Operation
• Video Editing
• Report Writing
• Incident Analysis
• Attention to Detail

Soft Skills

• Effective Communication
• Confidentiality
• Independence
• Situational Awareness

Certifications & Qualifications

• High School Diploma
• Associate’s Degree in Criminal Justice or Security Management

Industry Keywords

• Casino Operations
• Gaming Procedures
• Regulatory Compliance
• Tribal Enrollment Verification

Tools & Technologies

• Surveillance Software
• Digital Recording Systems
• Electronic Tracking Systems