Surveillance Supervisor

Jobtailor; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

WarHorse Gaming Omaha, LLC is seeking a casino Surveillance Supervisor to oversee day-to-day surveillance operations and ensure regulatory compliance in a fast-paced gaming environment. You will manage staff, review footage, and coordinate with management to address incidents.

The ideal candidate has proven supervisory skills, strong analytical abilities, and a solid knowledge of gaming laws and procedures, with proficiency in Microsoft Office and incident reporting.

Qualifications

• Must be 21 years or older.
• High school diploma or GED or equivalent experience.
• Two years in casino surveillance with one year in management preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Supervisory and leadership abilities.
• Knowledge of gaming laws and regulations.

Responsibilities

• Monitors to ensure coverage required by gaming regulations.
• Ensures all employees adhere to company policies and procedures.
• Conducts, supervises, and prepares incident reports.
• Maintains records and video evidence for risk management and investigations.
• Reviews video to settle patron disputes and assist investigations.
• Audits procedures in count rooms, slots, cage, and security.
• Responds to regulatory requests and management.
• Implements approved policies and procedures.

Skills

Surveillance knowledge

Leadership

Analytical skills

Attention to detail

Problem-solving

Communication

Education

High school diploma/GED or equivalent experience

Tools

Microsoft Office Suite

Job description

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
• Monitors to ensure overall coverage required by gaming regulations.
• Ensures all employees are adhering to company policies and procedures.
• Conducts, supervises, and prepares reports relating to any incident that is reported.
• Advises and implements any and all changes passed down from Surveillance management.
• Assists department management to ensure coaching and counseling and other personnel related matters are being handled appropriately.
• Assists in facilitating team member performance reviews.
• Monitors the day-to-day activities related to the surveillance of gaming, simulcast and cash-handling areas, including the audio-visual taping of count room operations.
• Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
• Reviews video to settle patron disputes, locate illegal activity, participate in investigations, or assist other departments.
• Reports all observed violations of gaming regulations to the Surveillance Shift Manager and Surveillance Manager, in accordance with department standard operating procedures, ensuring compliance and enforcement of all applicable NRGC gaming regulations and internal controls.
• Performs player evaluations while furthering knowledge of surveillance operations.
• Participates in any court actions relating to gaming violations in order to represent facts obtained by department.
• Implements approved policies and procedures.
• Responds to surveillance management and regulatory requests.
• Responds to requests of all other departments when applicable and necessary.
• Audits procedures performed by other employees including count rooms, slots, food and beverage, cage, and security.
• Documents findings from these observations.
• Captures, tracks, and documents video evidence for risk management, compliance, and criminal activity.
• Performs other tasks as assigned

Requirements

• Must be 21 years or older
• High school diploma/ GED or equivalent experience required
• Two (2) years’ experience in the casino surveillance field, with one (1) year of management/supervisory experience in the gaming industry preferred
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Proficient with Microsoft Office Suite or related software
• Ability to perform basic math, English composition skills, and computer functions
• Knowledge of all table games preferred
• Knowledge of slot machine usage and operation preferred
• Knowledge of casino operations and gaming operations required
• Knowledge of and enforcement of all gaming laws and regulations