Surveillance Operator

The Mint Gaming Hall Kentucky Downs; Franklin (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Mint Gaming Hall Kentucky Downs in Kentucky is seeking a Surveillance professional responsible for monitoring the gaming floor and operators, ensuring CCTV systems are operational, and documenting incidents. You will secure evidence, maintain confidentiality, and cooperate with authorities when required.

The role requires 21+ with a GED or high school diploma, knowledge of security equipment, third-shift availability, and the ability to handle nights, weekends, and holidays while upholding

Qualifications

• Must be 21 years of age or older with a high school diploma or GED.
• Must have knowledge of security equipment operation and third shift availability.
• Must pass all required pre-screening and background checks.
• Must obtain and maintain a Kentucky gaming/racing license.
• Ability to work a variety of shifts, including nights, weekends and holidays.

Responsibilities

• Diligent surveillance of the gaming floor and observation of operators throughout the shift.
• Ensure all surveillance equipment is operational and report malfunctions immediately.
• Document surveillance activities and incident reports accurately and in a timely manner.
• Secure all potential evidence from CCTV video recordings.
• Maintain strict confidentiality in all matters related to property Surveillance.
• Provide statements to police officials when involved in an incident with law enforcement; may be used as evidence in court.
• Cooperate with KHRC Officials and police to support Surveillance operations.
• Record all gaming transactions in accordance with policies and regulatory guidance.
• Address barred patrons in line with policies.
• Inform Surveillance Manager of significant incidents in their absence.

Skills

Security equipment operation

Shift flexibility

Education

High school diploma or GED

Job description

• Diligent in the consistent and strategic surveillance of the gaming floor and observation of operators throughout the shift.
• Ensures all equipment is operational and documents/reports any malfunctions immediately to the Surveillance Supervisor or above.
• Ensures surveillance activities, as required, are properly documented.
• Ensures all incident reports are completed accurately and in a timely manner.
• Properly secures all potential evidence from CCTV video recordings.
• Consistently adheres to strict confidentiality in all matters related to property Surveillance.
• As directed by Surveillance Management, makes statements, to police officials when involved in an incident with law enforcement. This statement may be used as evidence in a court of law.
• Cooperates with KHRC Officials and the police as directed to support a positive working relationship in support of the Surveillance operation.
• Effectively records all gaming transactions in accordance with all policies, procedures, and regulatory guidance.
• Follows all policies and procedures as they relate to addressing barred patrons.
• In the absence of the Surveillance Supervisor, informs the Surveillance Assistant Manager or above of all significant incidents. This includes bomb threats, scams and cheating, mass disturbances, loss of coverage of either of the counts or collections, etc.
• Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

Education and Experience:

• Must be 21 years of age or older with a high school diploma or general education degree (GED).
• Must have a thorough knowledge, or ability to learn, of security equipment operation. Must have third shift availability.
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

The Mint Gaming Hall is an equal opportunity employer (EOE). All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristics protected by state or federal law.