Surveillance Agent

Bally's Corporation; Marquette (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Bally’s Corporation is seeking a vigilant Surveillance Officer to monitor activities across casino floor, cages, count rooms, and back-of-house areas. You will report any violations and ensure compliance with Iowa regulations and company policies.

The role requires the ability to obtain Iowa Racing and Gaming Commission Class C license, be at least 18, and demonstrate excellent teamwork and communication skills. Employment involves flexible scheduling, including nights and weekends.

Qualifications

• High school diploma or GED required.
• Must be able to obtain Iowa Racing and Gaming Commission Class C license.
• Must be at least 18 years old.
• Strong teamwork, interpersonal, customer service and verbal communication skills.

Responsibilities

• Observe activities in casino floor and related areas.
• Monitor for criminal activity and regulatory violations.
• Record observations and report to officials.
• Maintain confidentiality of financial and guest information.
• Follow laws and internal controls; adhere to policy requirements.

Skills

Teamwork

Interpersonal skills

Customer service

Verbal communication

Education

High school diploma or GED

Job description

Responsibilities: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)

• Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
• Monitor activity for criminal activity, violation of Iowa Racing and Gaming Commission regulations, and/or violation of company policies and procedures.
• Appropriately record activities and report observations to company and Iowa Racing and Gaming Commission officials.
• Appropriately record surveillance activity in daily log.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Follows Federal, State, and local laws/ regulations in conjunction with property policies, procedures, and Internal Controls.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
• Must be at least 18 Years of age.
• High school diploma or GED equivalent is required.
• Must possess excellent teamwork, interpersonal, customer service, and verbal communication skills.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Able to effectively communicate in English via verbal and written
• Must be able to obtain and maintain a State Gaming Class C License

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Qualifications

Experience

Preferred

5-7 years:

Work History

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.