Surveillance Agent

The Queen Baton Rouge; Baton Rouge (LA); Hybrid; USD 17,000 - 24,000; Full time

Job summary

The Queen Baton Rouge is seeking a surveillance professional to maintain a professional demeanor while monitoring guests and staff. You will observe multiple areas including casino floors and restaurants, report any criminal activity or policy violations, and ensure confidentiality of sensitive information.

Ideal candidates will have 1–2 years of surveillance experience, a high school diploma or GED, and strong teamwork, communication, and guest service skills.

Qualifications

• Must have professional demeanor and presence with guests and team members.
• Excellent teamwork and interpersonal skills required.
• Strong written and verbal communication abilities.
• One to two years of surveillance experience preferred.

Responsibilities

• Maintain a pleasant, friendly, and welcoming attitude toward all guests and team members at all times.
• Observe activities in all monitored areas (casino floor, cage, count room, restaurants, back of house).
• Monitor activity for criminal activity and violations of regulations and company policies.
• Record activities and report observations to company and regulatory officials.
• Maintain confidentiality of financial information and company data.
• Complete government reporting as required.
• Adhere to policies and empower others to do the same.

Skills

Guest service

Teamwork

Communication

Education

High school diploma or GED

Job description

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
• Monitor activity for criminal activity, violation of Louisiana Gaming Commission regulations, and/or violation of company policies and procedures.
• Appropriately record activities and report observations to company and Iowa Racing and Gaming Commission officials.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Track and complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Target Salary Range: $15.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Preferred

Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.

Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.

One to two years of surveillance experience preferred.

A high school diploma or GED equivalent is preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.