Surgical Services Supervisory Medical Support Lead

U.S. Department of Veterans Affairs; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs in Columbus, OH seeks a Supervisory Medical Support Assistant for Surgical Services. The role requires knowledge of clinic processes to interact with multiple clinics and apply workload data policies and procedures.

Candidates must meet basic requirements and KSAs for supervisory duties and patient support. The position emphasizes leadership, coordination, and service quality.

Qualifications

• United States citizenship required.
• Education: High school diploma or GED equivalency.
• English proficiency in speaking and writing.
• One year of creditable experience for GS-8.
• Preferred: 1 year MSA lead or Supervisory MSA experience.

Responsibilities

• Supervise subordinate advanced medical support staff within the Surgical Services.
• Evaluate the work of subordinates and ensure quality patient services.
• Resolve complex problems to maintain continuity of care.
• Demonstrate courtesy and professionalism as frontline contact with patients.
• Use office automation to manage appointments and records.

Skills

Supervisory experience

MSA knowledge

Clinic operations

Customer service

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs in Columbus, OH seeks a Supervisory Medical Support Assistant for Surgical Services. The role requires knowledge of clinic processes to interact with multiple clinics and apply workload data policies and procedures.

Candidates must meet basic requirements and KSAs for supervisory duties and patient support. The position emphasizes leadership, coordination, and service quality.