Lead Medical Support Assistant - Surgical Services

US-Department-of-Veterans-Affair; Columbus (OH); On-site; USD 52,000 - 64,000; Full time

Job summary

The Chalmers P. Wylie VA Ambulatory Care Center in Columbus seeks a Supervisory Medical Support Assistant (MSA) for Surgical Services.

The incumbent will apply knowledge of clinic processes to coordinate support across multiple clinics and ensure efficient patient flow. Responsibilities include supervising patient support staff, assigning work, evaluating performance, and collaborating with internal and external customers to maintain quality and continuity of care.

Qualifications

• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to supervise duties in a patient support setting, including performance evaluations and staff development.
• Ability to collaborate, communicate, and demonstrate customer service with internal and external customers to ensure quality/continuity of care.

Responsibilities

• Supervise patient support staff and assign work in a clinical setting.
• Provide briefings, orientations, and staff development related to administrative functions.

Skills

Staff supervision

Decision making

Customer service

Communication

Team empowerment

Forecasting resources

Budget planning

Education

High school diploma

Job description

The Chalmers P. Wylie VA Ambulatory Care Center in Columbus seeks a Supervisory Medical Support Assistant (MSA) for Surgical Services.

The incumbent will apply knowledge of clinic processes to coordinate support across multiple clinics and ensure efficient patient flow. Responsibilities include supervising patient support staff, assigning work, evaluating performance, and collaborating with internal and external customers to maintain quality and continuity of care.