Surgical Scheduling Specialist — Patient Care & Coordination

Urology Specialists; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Growth opportunities

Job summary

Urology Specialists of the Carolinas in Charlotte, NC, seeks a Surgical Scheduling Coordinator to join our clinical team. You will schedule surgeries and in-office procedures across hospital and clinic locations, coordinate follow-ups, and ensure authorizations are documented before procedures.

This role emphasizes clear patient communication, accurate financial explanations, and meticulous record-keeping within EMR systems.

Qualifications

• High school diploma or GED required.
• Associate or bachelor's degree in healthcare administration or related field preferred.
• Minimum 2 years working in a medical office or surgical scheduling role.
• Experience with hospital systems, surgical teams, or ambulatory surgery centers preferred.
• Strong interpersonal and communication skills.
• Proficiency with EMR systems.

Responsibilities

• Schedule and coordinate surgeries and in-office procedures across hospital and clinical locations.
• Manage follow-up procedures and appointments and monitor changes to daily or weekly surgery schedules.
• Obtain all necessary authorizations and referrals and document all authorizations before surgery.
• Provide patients and families with accurate, clear information regarding surgical procedures, preparation instructions, and financial responsibilities.
• Collect and explain financial estimates, balances, or pre-payment requirements ahead of procedures.
• Maintains medical records, including patient charts, test results, and other important medical information.
• Assist with patient education and provides information on medical conditions, treatment plans, and preventative care measures.
• Answers, triages and responds timely to calls and messages.

Skills

Strong interpersonal communication

Teamwork

Education

High school diploma or GED

Associate or Bachelor's in healthcare administration or related field

Tools

EMR systems

Job description

Urology Specialists of the Carolinas in Charlotte, NC, seeks a Surgical Scheduling Coordinator to join our clinical team. You will schedule surgeries and in-office procedures across hospital and clinic locations, coordinate follow-ups, and ensure authorizations are documented before procedures.

This role emphasizes clear patient communication, accurate financial explanations, and meticulous record-keeping within EMR systems.