Surgical Scheduling Navigator

Fairview Health Services; Maplewood (MN); On-site; USD 42,000 - 66,000; Full time

Job summary

Fairview Health Services seeks a Complex Scheduler to coordinate appointments, imaging, labs, procedures, and surgeries across multiple locations. You will serve as a single point of contact for patients, families, and care teams, ensuring timely sequencing and clear communication.

You will manage daily schedules, update providers, handle patient messages, and use Epic tools to support care coordination. Strong customer service and organizational skills are essential.

Qualifications

• 2 years experience in a healthcare setting/practice.
• 1 year Completing scheduling and registration of appointments.
• 1 year Practicing good public relations, customer service, time management, prioritization, and patient communication skills.
• 1 year Proficient use of computer keyboarding and Microsoft office tools (Word, Excel, Outlook, Teams).

Responsibilities

• Pre & Post-Appointment Support
• Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.
• Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered.
• Provides patients/caregivers with information and updates.
• Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor.
• Monitors, manage, and schedules/reschedules appointments from work queues or messages.
• Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns).
• Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure appointments, labs, imaging are prioritized and sequenced appropriately.

Skills

Public relations

Customer service

Time management

Prioritization

Patient communication

Education

Healthcare or business-related degree

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Epic Health Records

Job description

Fairview Health Services seeks a Complex Scheduler to coordinate appointments, imaging, labs, procedures, and surgeries across multiple locations. You will serve as a single point of contact for patients, families, and care teams, ensuring timely sequencing and clear communication.

You will manage daily schedules, update providers, handle patient messages, and use Epic tools to support care coordination. Strong customer service and organizational skills are essential.